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user_c4d3f2
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7 Messages

Sunday, April 9th, 2023 1:27 PM

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TV channel

Why does one tv in our home when we turn it on always turns on to MSNBC even if it’s not the last channel we watched

Question

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Updated 

2 years ago

2.2K

26

user_f3c46b

Visitor

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1 Message

2 years ago

Having the same problem…

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user_5a91ee

Visitor

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2 Messages

2 years ago

I have had this issue for about a week.

I found a suggestion on the Roku community to delete the channel.

My channel was on my favorites list. I removed it and the last channel watched was there at startup.

I tested on other channels, and it still worked.

I added the channel back to my favorites and the last channel watched was still there.

I waited overnight to make sure it worked when I turned on the tv and the last channel watched was there.

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desmo1565

Contributor

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14 Messages

@user_5a91ee​ That’s a great suggestion if you have a favorite channels list. We do not have a favorite channels list. I have tried clearing history on both sets and that does no good either.

Its certainly worth a try for those that do have a favorites list.

2 years ago

0

user_cmp119

Contributor

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31 Messages

I didn't have any channels listed as favorites, but I went to the Guide and set the "default" channel to favorite and then removed it from favorites. Fingers crossed, so far it's working. Thanks for the tip!

2 years ago

0

desmo1565

Contributor

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14 Messages

@cmparker​ Did you set the channel as a favorite and then immediately remove it? Did you perform any other steps at all? I tried adding ABC as a favorite and removed it but it didn’t work for me. Exactly how did you do this?

(edited)

2 years ago

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user_cmp119

Contributor

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31 Messages

@desmo1565 Sorry, I haven't been on here in a few days. Yes, I set the channel as a favorite and then removed it immediately. It worked for a couple of times, but then went back to Soundscapes. Lately it's been working as intended (last channel when turned on), but usually it comes up to the Soundscapes channel.

2 years ago

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desmo1565

Contributor

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14 Messages

@cmparker I have not been here much either in the last two weeks. Unfortunately, I am not even home where I could try some more troubleshooting. But I appreciate the update on your situation.

(edited)

2 years ago

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MarkRevel

Regular Visitor

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7 Messages

2 years ago

I am also having this issue and it started about a month ago.  I have a DVR and a wireless cable box and this behavior is occurring on both cable boxes, but they are not defaulting to the same channel when powering on.  The DVR defaults to NBC 10 ( ch 810) and the 2nd box defaults to MSNBC (ch 818).  When I watch these channels, I use the 1000+ channels and not the ones on the 800s.

I have performed a System Refresh on both cable boxes and there was no change.  I chatted online with a support representative and was just told that I needed a tech visit.   None of the other services on my home have a signal or connection problem that would require a technician visit.

I have also gone through every menu setting and I cannot find a setting that needs to be changed.  I hope to get some resolution to this.  Thank you in advance.

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CCStephanieT

Contributor

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342 Messages

Hello @MarkRevel Thank you for reaching out through our forum. I'm sorry to hear that you are having the same issue. Do you have these channels listed on your favorites list by any chance? 

I no longer work for Comcast. 

2 years ago

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MarkRevel

Regular Visitor

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7 Messages

Yes they are tagged as favorites, but they have been favorites for quite a while before this behavior started

2 years ago

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CCHeather

Problem Solver

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1.1K Messages

@MarkRevel You can change the view of the Guide by pressing the button. Is it set to favorite or all? 

I no longer work for Comcast.

2 years ago

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MarkRevel

Regular Visitor

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7 Messages

The guide is set to "Free to Me".   I have not made any changes to the settings in the guide, favorites, or any of the other settings around the time this started happening.  

2 years ago

0

CCHeather

Problem Solver

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1.1K Messages

@MarkRevel Thank you for letting us know. It sounds like we have previously tried all remote troubleshooting. The next option would be to send a technician out to take a look. 

I no longer work for Comcast.

2 years ago

0

user_5561f9

Visitor

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1 Message

2 years ago

Same thing happening here but turns on to Music Choice Soft Rock, not the last channel tuned to. This just started happening this week.

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XfinitySara

Official Employee

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1.6K Messages

Thanks for letting us know, @user_5561f9! I'm seeing several suggested troubleshooting steps mentioned in this thread. What have you tried so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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burbank

Contributor

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39 Messages

2 years ago

Having the same issue…started a week ago. Yes it is one of my favorites. Tried Restart.  Tried system update. Bottom line this is an xfinity issue with multiple STALL tactics and no fixes..,,as though all the people with this problem have been making this up. Money is most important to Xfinity

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user_973f6d

Visitor

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1 Message

2 years ago

I am having the same issue as well.

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CCElizabeth

Problem Solver

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908 Messages

@user_973f6d

 

Hi there. I am sorry to hear this issue is happening for you as well. Some others in this thread have suggested adding the MSNBC channel as a favorite, then immediately removing it. Have you tried this possible solution? What other troubleshooting steps have you tried so far?

I no longer work for Comcast.

2 years ago

0

burbank

Contributor

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39 Messages

Is this the solution?  Tried it ....Doesn't work!!!!!  Doesn't xfinity have a fix?????  Going to use other peoples comments??????  Xfinity gets worst everyday!!!! [Edited: All Caps]

(edited)

2 years ago

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CCEdgardo

Problem Solver

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513 Messages

Hi there. Thank you for creating a post. Can you please use this link https://forums.xfinity.com/conversations/x1/how-do-i-change-the-default-channel/643fdac14e3ccd50b802c42b and try the solution provided there? 

I no longer work for Comcast.

2 years ago

0

user_02d037

Visitor

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1 Message

2 years ago

I have the same issue. All TVs now start up with the Tennis Channel vs the last on viewed prior to turning it off.  

It began about a week ago. Have tried the proposed solutions found in this thread and nothing has fixed this issue 

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Again

Expert

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31.4K Messages

2 years ago

This is most likely not the fix for any of you, but it is my solution.  I do not turn my box off when I'm finished watching tv.  I turn my tv off instead.  That way, when I turn my tv back on my last station comes up. 

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user_5b0fd4

Contributor

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149 Messages

@Again​ Right. Keep that electric meter spinning. Comcast don't care.

2 years ago

0

user_6d3afd

Visitor

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1 Message

2 years ago

I am having the same problem but the random default channel is TNT. Xfinity, don't keep asking everyone who has this problem the same questions, just fix it. We've all done all the things. 

1

XfinityJessicaA

Official Employee

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330 Messages

Thanks for the update. If none of the other troubleshooting steps have helped, we'd be happy to troubleshoot further. Please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

desmo1565

Contributor

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14 Messages

2 years ago

For reasons I can’t explain, this situation has seemed to righted itself on the two TV’s that were defaulting to the wrong channel when powering up. For the past few days, the two TV’s are opening to the last channel watched when powered on.

No idea if this behavior will continue, but for now, all seems to be working as it should.

(edited)

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user_cmp119

Contributor

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31 Messages

2 years ago

My TV is working normally too, for the past few days. Fingers crossed the glitch has been taken care of.

1

CCValerie

Official Employee

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974 Messages

Hey there, @user_cmp119, I am happy to hear your TV is working as expected now. If you experience any further issues or need additional assistance, please feel free to reach back out to us at anytime. 

(edited)

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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