Visitor
•
2 Messages
Tv box shut off randomly
For the last 6 months my cable box shuts out off randomly. The cable box has been replaced 2 times and a live agent has “fixed” it 3 times. It still cuts out.
Agent is always friendly and helpful but nothing makes a difference. Even had onsite repair once.
i am looking for options
XfinityCarolyn
Official Employee
•
127 Messages
19 days ago
@user_iher3x Thanks for reaching out. I hope your day is going well. I am sorry to hear that you are having trouble with your TV box, and I would be more than happy to assist you today. To further assist, I would need to access and verify your account. Please provide your name and full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum
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