Trying to activate my premium peacock subscription via Xfinity Streamstore

Hey there, @user_3z7pur, thanks for reaching out through Xfinity Forums regarding your Peacock activation. Are you also still having issues with your activation? Are you getting the same error messages when you try to activate? 

@XfinityJeniece​ yes, still the exact same error all across. I was on a call with multiple Xfinity departments two days ago just getting bounced from department to the next and no one was able to resolve this for me. I ended up getting an automated text from Xfinity after saying that the issue had been resolved and it's still not letting me activate my subscription. 

Thank you for letting us know that this issue is ongoing sr2489. I'm sorry that our teams have not been more helpful so far, but you are in the right hands now, and we will make sure you gain your access to the peacock premium service. 

Can you please send us a direct message with your name and service address? I will ask for the email address you are using to access your account as well, but I have a feeling it's an easy fix and we just need to update the membership perk on your account. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message