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Visitor

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2 Messages

Monday, December 19th, 2022 8:26 PM

Tiling / pixelization

​We have had tiling/pixelization since we were notified of Xfinity "upgrading" our service.  We have had two separate techs come to our house.  Xfinity also has sent "maintenance" to investigate outside our neighborhood. One appointment at our house was over 2 hours changing out all connections.  Several neighbors are experiencing the same problems. Xfinity is actually replacing the line of one of the neighbors. Xfinity refuses to connect the dots and fix the problem that is not a house by house fix. Their newest attempt is to send us new cable cards for our TIVO box.  Just kicking the can down the road.  Unbelievably poor service and communication within their own service department.​

Official Employee

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608 Messages

3 months ago

Thank you for taking the time to reach out and being part of the Xfinity family. I apologize for the less than stellar customer service you've been receiving concerning this issue. I'd be happy to take a look at your account and see what I can find. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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2 Messages

3 months ago

Private message sent. 

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