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Visitor

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2 Messages

Monday, December 19th, 2022 8:26 PM

Closed

Tiling / pixelization

We have had tiling/pixelization since we were notified of Xfinity "upgrading" our service.  We have had two separate techs come to our house.  Xfinity also has sent "maintenance" to investigate outside our neighborhood. One appointment at our house was over 2 hours changing out all connections.  Several neighbors are experiencing the same problems. Xfinity is actually replacing the line of one of the neighbors. Xfinity refuses to connect the dots and fix the problem that is not a house by house fix. Their newest attempt is to send us new cable cards for our TIVO box.  Just kicking the can down the road.  Unbelievably poor service and communication within their own service department.

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Official Employee

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1K Messages

1 year ago

Thank you for taking the time to reach out and being part of the Xfinity family. I apologize for the less than stellar customer service you've been receiving concerning this issue. I'd be happy to take a look at your account and see what I can find. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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2 Messages

@XfinityAntoine​ I’m still having the same signal issue.  It has been going on for months.  I’ve had three technicians visit in the past month but they never have any context or knowledge of the issue.  What can I do?

Official Employee

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980 Messages

Let's get this figured out! @user_4857ca.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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Visitor

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2 Messages

1 year ago

Private message sent. 

Visitor

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2 Messages

1 year ago

Still having the same problem and Xfinity still can’t solve it.

New Poster

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2 Messages

1 year ago

My neighborhood is experiencing tiling/pixelization for some time now even after upgrades were performed in the area. I had a tech Vincent) at my house last week and he said corporate was aware of the situation but no time table when it would be fixed. I've been a customer since 1984 and you treat newer customers better than the old ones! We pay good money for your services and expect better service for what we pay! When when this problem get your attention?

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