Visitor
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1 Message
Television
Why is my newly installed wireless cable boxes suffering an extreme amount of ervice interuptions?
Every hour our viewing is interupted by momentary signal losses lasting a few seconds, several seconds,
complete black outs (lasting one to 3 minutes, complete signal loss making restarting necessary and those
constant "Something went wrong", needing to go to channel two NBS, when initially turning on the set..
Past problems with Xfinity and now these new service interuptions do not speak well of service and expense
of having cable.
XfinityJeniece
Official Employee
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4.3K Messages
1 hour ago
Hey there, @user_fyhi70, thanks for reaching out through Xfinity Forums regarding your cable boxes. I can see how disruptive that would be, especially with newly installed wireless boxes. Are all the TV boxes experiencing these interruptions, or just one? Also, when the picture freezes or goes black, do other WiFi-connected devices in the home lose connection as well, or is it only affecting the TV service? That will help determine whether the issue is with the wireless connection to the boxes or the service signal itself.
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