Visitor
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2 Messages
Subscribed to Paramount+ but can’t access programming (no Yellowstone)
In my Xfinity subscriptions it shows I’m paying $4.99 monthly for Paramount+. We were able to access it and watch a single show about 4 weeks ago and now we get a message everytime saying something is wrong with our account. When I email the address provided for support it bounces.
CCMichelle
Problem Solver
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788 Messages
2 years ago
I love my Paramount+ subscription and I can understand how frustrating it is that you are having trouble accessing it. From the screenshots it appears that you are trying to set up a username and password. If you were able to view the programming a few weeks ago, did you sign into the app at that time? You want to use the same username and password you set up previously. If you have attempted to use this username and password can you tell me what error you are receiving when attempting to log in?
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user_beaf5f
Visitor
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2 Messages
2 years ago
Thanks Michelle, yes we used the same username and password. It’s something recent on the Paramount side that’s not functioning. Given that you’re billing me for the service, do you have an assigned Xfinity liaison to work thru challenges like this? Could greatly use some support.
Thanks!
Steve
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