1 Message

Saturday, August 27th, 2022 7:19 PM


.Stuck on Welcome screen after disconnecting system and reconnecting after painting the room?

Reset Box, system etc. on xfinity app. 

Get to the welcome screen then nothing but back to HDMI setting and black screen?  Tried Chrome Cast in both HDMI slots and it works fine?  Old Panasonic Viera TV.  Cables tightened... 

Official Employee


648 Messages

1 year ago

Hey @user_c948e1, thank you for reaching out to Xfinity Support on our Forums. Since the welcome screen is showing, it should be an issue with the HDMI port unless it is related to the handoff. We may need to reprogram the box or replace it. Can you send us a direct message so we can help?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


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