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cwserich
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Thursday, May 9th, 2024 6:31 PM

StreamPix

My bill shows I should be getting StreamPix yet when I try to access those channels, it says a subscription is required. I have the Popular TV package which does not include StreamPix yet it shows that it is included: Includes Limited Basic, Sports & News, Kids & Family, Entertainment, Streampix, HD Programming and 20 Hours of DVR Service.

Thank you.

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4 months ago

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XfinityOrlandoM

Official Employee

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1.2K Messages

4 months ago

@cwserich

Great question the stream picks goes based off your TV subscription so if you have the popular TV channel that means you have 125+ channels so only those channels subscribed in your popular tier are available via the  streampix

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cwserich

2 Messages

Ok but my account shows that I still have Stream Pix. If I go into Your TV Plan and click Manage premium channels, it shows I have Streampix and Starz. I do have Starz and can watch that, but I can't watch Streampix. 

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4 months ago

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XfinityNicolas

Official Employee

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1.1K Messages

 

cwserich, thanks for double-checking and we may just need to send a signal to get it fixed. When you get a chance, can you send us a direct message?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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4 months ago

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