Streaming

I’m having an issue with my TV subscription authentication through NBCUniversal.

I can watch live programming through the NBC Sports app on my iPhone using my Xfinity TV provider login. However, when I try to authenticate through the NBC Sports app on my Vizio TV, the NBC app, or NBCSports.com, I receive this message:

“This network is not included in your current Xfinity TV service.”

The issue occurs across multiple devices and platforms, despite my ability to watch through the iPhone app.

Can you please verify my TV package’s network entitlements and investigate why NBCUniversal is receiving an incorrect subscription authorization response? I do not want to upgrade my package if I already have the necessary channels.