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user_883816
1st Topic
1st Kudo

Visitor

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2 Messages

Sun, Sep 26, 2021 11:34 PM

stream app on fire stick

Please fix app so the closed captions is NOT automatically on. It’s a pain to have to keep turning off the CC every single time you change channels.  

Question

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Updated 

4 m ago

25

1

0

Accepted Solution

XfinityGina

Official Employee

 • 

409 Messages

4 m ago

Thank you @user_883816 for letting us know that you are seeing this issue; it appears that our Reddit community has found the fix for this by turning the Closed Captioning off within the Firestick itself. Please give that a try and let us know if it does not work! 

2

user_883816

Visitor

 • 

2 Messages

@XfinityGina 

thank you. yes this worked, but this is a work around, the issue still needs to be addressed within the xfinity stream app. thank you. 

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4 m ago

XfinityAntoine

Official Employee

 • 

302 Messages

My pleasure! I've taken your feedback here so we'll do our best to work on this.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 m ago

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