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user_883816
1st Topic
1st Kudo

Visitor

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2 Messages

Sun, Sep 26, 2021 11:34 PM

Closed

stream app on fire stick

Please fix app so the closed captions is NOT automatically on. It’s a pain to have to keep turning off the CC every single time you change channels.  

Question

 • 

Updated 

1 y ago

38

1

0

Accepted Solution

XfinityGina

Official Employee

 • 

603 Messages

1 y ago

Thank you @user_883816 for letting us know that you are seeing this issue; it appears that our Reddit community has found the fix for this by turning the Closed Captioning off within the Firestick itself. Please give that a try and let us know if it does not work! 

2

user_883816

Visitor

 • 

2 Messages

@XfinityGina 

thank you. yes this worked, but this is a work around, the issue still needs to be addressed within the xfinity stream app. thank you. 

1 y ago

XfinityAntoine

Official Employee

 • 

448 Messages

My pleasure! I've taken your feedback here so we'll do our best to work on this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 y ago

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