Hey @user_lb68no , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the change in your channel lineup. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond momentarily.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
Hello there! Please make sure you are posting in the appropriate board for your concerns. Are you experiencing issues with your TV? We recommend starting here.
If your concern is more about your internet connectivity to your devices such as your TV, please start here.
Please make sure to provide as much details about the issue you are experiencing and what you have tried so that we can better assist.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJanelle
Official Employee
•
1.7K Messages
1 month ago
Hey @user_lb68no , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the change in your channel lineup. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond momentarily.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
0
0
user_9hunys
Visitor
•
2 Messages
1 month ago
I want to speak to a live agent also. very slow download
2
0