1 Message
Sound on channel 4
We’ve been having video and sound issues for months. Went through help menus and was unresolved.I had to listen to unrelated lengthy recordings before finally speaking to a human being. After multiple attempts to fix the problem she scheduled a tech to come out. He spent a lot of time at our house. He checked outside connections, replaced a number of things inside. It seems the video is repaired but the sound is still going out on Channel 4. When checking on the internet is appears many customers are experiencing the same problem. This is unacceptable. A credit needs to be applied to my account each month until this problem is fixed. I have been a customer of xfinity for many years…a diamond member. I do not want to repeat the hours I have spent listening to recorded messages trying to fix this issue. When will this be resolved.
XfinityThomasB
Official Employee
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1.3K Messages
9 months ago
Hello user_c86ldj
Thank you for getting us in the loop to help.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments
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user_zotnaz
1 Message
9 months ago
I too have the exact same problem. Sound intermittent. For the price of service- this should not happen.
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LGCOURT
New Poster
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4 Messages
9 months ago
Problem for many MA towns, including every TV in my house
https://nextdoor.com/p/b8BTnR8KR4_6?view=detail
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user_c22116
Visitor
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1 Message
9 months ago
Has anyone call comcast about this issue and if so what did they say?
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