Mon, Sep 13, 2021 12:27 PM
When watching football on ABC the crowd noise is so loud you cannot hear the announcers. After talking with ABC they said it is the cable company. Can this be fix? It happens every weekend.
5 d ago
1 m ago
Hey @user_c2f63e thank you for reaching out to our forums in regards to this concern? Are you only having this issue through live sports and with the crowd noise in the background?
@XfinityEva yes when watch college football live the crowd noise is too loud to hear the announcers.
This is on ABC only. 752
ABC only causes these problems
@user_c2f63e, I watch a ton of college football and do like to hear the announcers, so I can see how this would be pretty frustrating to deal with. At the very least it's distracting when you're trying to kick back and enjoy the game. Have you been able to test other ABC channels, like the SD/HD version to see if the issue is present there as well? Also, do you have any audio or other devices connected in between your cable box and TV?
I watch in digital with only TV sound.
22 d ago
Also happens on General Hospital. Maybe others, but that's all the ABC I watch. Waiting hopefully for an answer.
@wilsonparry Hey there! Is the sound issue with General Hospital just the volume being loud? I ask because the issue with the topic at hand is about crowd noise.
7 d ago
I have noticed this when streaming ABC football games. Can't hear announcers over background crowd noise. Been going on since football started.
I would like to get a ticket opened on the backend to have the channel feed investigated further. I also recommend attempting these steps to see if it helps resolve the background noise being too loud: Audio Troubleshooting
Top open a ticket, please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
Still happening.. .tonight's game is terrible. Can not hear announcers or refs over crowd noise
@user_c2f63e Thank you for reaching back out and I am sorry this is still a problem. I would like to take a deeper look into the account to see how we can help. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.