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672 Messages

Thursday, June 1st, 2023 11:57 AM

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sound dropouts on NBC Chicago

Channel 188 random short sound drops randomly for at least a week..anyone else notice this?

Question

 • 

Updated 

2 years ago

4.6K

84

user_1f463e

Visitor

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4 Messages

2 years ago

I am having the same issue and have for a few weeks now. Cook County - Lakeview area of Chicago. Only channel 188

1

XfinityAlfonso

Official Employee

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1.6K Messages

Hey there @user_1f463e we're so sorry to hear that this audio issue is persisting. What troubleshooting steps have you taken when this issue has occurred? Are you also seeing pixelation of any kind? Are any error messages or erro codes appearing on the screen? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ftxw3y

4 Messages

2 years ago

Same problem with 188 in Valparaiso! For the love of God Xfinity FIX the problem !!!!!!

0

Xannoyed

New Poster

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4 Messages

2 years ago

I read business stories all the time about the desperate straights of cable providers losing customers to cord cutting. WHY DON’T YOU FIX THIS??  Are you trying to drive people away from your service?

(edited)

0

Wheaties06

Regular Visitor

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5 Messages

2 years ago

Having this same issue in the Streamwood area (NW Cook County). It happens whether viewing through the DVR box or via the streaming app on an iPad. 

0

user_y7a56e

1 Message

2 years ago

This continues to be a problem as of 10/15/23. Xfinity needs to sort this out. This is the only channel that the sound cuts out. I went through all the trouble shooting steps and nothing fixed it.  There is a feed issue in the broadcast side. For the amount of money I pay for service, I should not be having this issue.  

1

0

XfinityJorge

Official Employee

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2.1K Messages

Hello @user_y7a56e thanks for using our Forums to comment and contact our team. We are happy to see what is going on if this is still and issue so we can help. Do you still need help?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_35e876

Visitor

 • 

1 Message

2 years ago

Same issue here in North Aurora.  How many people have to bring this up before they get a fix.  Very annoying.  They keep asking if you tried troubleshooting suggestions.  How many people have to tell them that doesn't work and it's a bigger problem. 

1

XfinityThomasA

Official Employee

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2.4K Messages

We are here to help, @user_35e876! We'd like to take a closer look and work together towards a fix. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_bt2gs9

1 Message

2 years ago

Glad I looked this up!!

Xfinity......NO ONE HERE NEEDS A TROUBLESHOOT!! it's been going on for months!! And IT'S FOOTBALL SEASON AND NOTHING IS MORE ANNOYING THAN NOT HEARING THE ROAR OF THE CROWD WHEN YOU'RE TEAM SCORES! 

SO...... please INTERNALLY find thr [Edited: "Language"] problem already! Oct 14th NOTRE DAME game literally BLACKED  out for a few VERY IMPORTANT minutes!! 

For YOUR purposes.....I've unplugged EVRY connection from the TV multiple times,  rebooted, reset, etc......NOTHING STOPS THIS!  And yes, IT'S ONLY NBC 5 CHICAGO CHANNELL 188(for most of us I think)

IT'S YOUR ISSUE TO FIX NOT THE CUSTOMER!!!  I almost suggest you start crediting us for minutes lost!! I certainly pay enough.

(edited)

2

AllenChicago

New Poster

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14 Messages

10/15/2023

Palatine, Illinois

Football weekend and the sound keeps dropping out on NBC Network ONLY....NBC owns Comcast.  [Edited: "Language"]?

I wonder if Over-The-Air is doing the same thing.  Does anyone watch Channel-5 Chicago using an antenna?  

Too bad Comcast doesn't care enough to send out an e-mail or something letting us know they are aware of the problem (if they are), what's causing it, and when it will likely be repaired.

-Allen

(edited)

2 years ago

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @AllenChicago. Thank you for reaching our team on Forums, I can certainly understand the importance of being able to enjoy some television, especially during football season. Have you attempted to do any troubleshooting? Our Xfinity app is an awesome tool to troubleshoot. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Wheaties06

Regular Visitor

 • 

5 Messages

2 years ago

I’ve been noticing this same issue of the audio cutting out randomly and for a few seconds at a time all weekend (Oct. 14-15, 2023). I have only noticed the issue on the NBC Chicago channel (Channel 188). 

It happens on Xfinity equipment (DVR box; non-DVR box) as well as streaming via the Xfinity app on an iPad. It happens during commercials and during the broadcast. 

A friend watching Sunday Night Football on Sling is saying he has no audio issues. A family member on Xfinity in Naperville is saying he is also having the audio cut-out issue. 

So this is not a hardware issue or even isolated to one geographic area within the Xfinity network. This appears to be something happening at the source and only for Xfinity subscribers. 

1

0

XfinityDilary

Official Employee

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2.2K Messages

Hello, @Wheaties06. Thanks for posting on our community forums to let us know about this situation. We'd like to run some tests and see if we can fix this remotely. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_uiw3xv

1 Message

2 years ago

Same problem here in Oak Forest.  Seems to be happening more frequently. 

1

0

XfinityMarcus

Official Employee

 • 

1.5K Messages

@user_uiw3xv, have you noticed any trends with the occurrence of the sound concerns?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_2yop9n

1 Message

2 years ago

This is terrible.  Everyone minute or two the sound stops for 10 seconds.  And sometimes it seems the images are glitching with it. 

At the moment it’s horrible channel on 188 during SNF.  But it happens on other channels too.  Terrible!

1

0

XfinityDilary

Official Employee

 • 

2.2K Messages

Hello, @user_2yop9n. Thanks for posting on our community forums to let us know you are experiencing a similar situation. You mentioned this is not isolated to just one channel. Have you tried rebooting your box manually or through our awesome Xfinity App? Or check the coaxial connection on both ends (wall plate and box) to make sure the connection is tight? We also recommend you remove the audio connection (HDMI, optical, coaxial, RCAs) and reconnect it. Let me know if any of these steps helped. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_8gk401

1 Message

2 years ago

I have been experiencing this for the last week in Kankakee County. Last night on October 14 the television froze and I could not get a picture for five minutes.  Please fix this problem.

0

0

user_vsirnw

1 Message

2 years ago

Same problem with audio-only channel 188 - Lake Barrington 

3

0

user_6bd114

Visitor

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2 Messages

Same problem in Lisle- only NBC with audio drops and glitchy video.  Almost unwatchable- baseball game in FOX is fine

2 years ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good evening @user_vsirnw, and thank you for reaching out on our Community Forums regarding your audio issues on channel 188, we apologize for the inconvenience. Are you still experiencing issues with this channel?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityDilary

Official Employee

 • 

2.2K Messages

Hey, @user_6bd114. Thanks for commenting to let us know you are experiencing a similar issue. Is NBC the only channel affected? Or are you experiencing the same issue on other channels? What troubleshooting steps have you taken so far? Did you try rebooting the box manually or through our awesome Xfinity App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3x7u85

2 Messages

2 years ago

Same issue here. Have done the troubleshooting. Please get this fixed. 

0

0

user_j0xjhx

3 Messages

2 years ago

You’re really [Edited: "Language"] off football fans!

(edited)

0

user_3x7u85

2 Messages

2 years ago

Same here. Did the troubleshooting. No help. 

1

0

XfinityBrianH

Official Employee

 • 

1.3K Messages

Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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