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671 Messages

Thursday, June 1st, 2023 11:57 AM

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sound dropouts on NBC Chicago

Channel 188 random short sound drops randomly for at least a week..anyone else notice this?

Question

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Updated 

1 year ago

4.5K

84

user_bl2pre

1 Message

2 years ago

Hello

Yes, my channel 188 drops sound on live sports also lost channel completely last night watching Notre dame game for approx 10 minutes. Watched SNL after game never lost sound. Lost sound on Sunday night football last week. I live in Lake county Indiana, I am not the only one losing sound in my area. My other tv in other room that we stream and use a fire stick did not lose sound. Tried Xfinity refresh on box did not work.

1

XfinityJorge

Official Employee

 • 

2.1K Messages

Hey there @user_bl2pre thank you so much for using our Forums to contact our team. We are sorry to hear that you are also having issues with channel 188. Are you still having issues right now or was it only on Sunday?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_j0xjhx

3 Messages

2 years ago

Sunday night football

sound drop outs-been having this problem on channel 188 a lot??

0

user_xlivuv

1 Message

2 years ago

Arlington Heights... same problem with sound dropping on NBC only. Comcast: fix it. Obviously on your end!  Not dropping with commercials normal programs.  

1

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @user_xlivuv. We appreciate you reaching our team on Forums. We definitely understand the importance of being able to get this issue resolved. Are there any troubleshooting steps you've attempted to get this resolved?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_qwv56g

1 Message

2 years ago

Still happening 10/14 while watching Sunday Night Football.

0

user_iq7v8t

2 Messages

2 years ago

Same issue here in Aurora. 

0

user_iq7v8t

2 Messages

2 years ago

Same issue. Very annoying. 

0

442olds

Frequent Visitor

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12 Messages

2 years ago

Please fix this! Same problem in Elgin area. channel 188 ONLY!

1

CCDanielB

Official Employee

 • 

252 Messages

Good evening @442olds could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

mcavoy412

New Poster

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2 Messages

2 years ago

We have the same issue also. Insane. 

0

Xannoyed

New Poster

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4 Messages

2 years ago

Sound has Ben dropping on 188 in Logan Square in Chicago. Reading these posts no need to check my connections. Clearly Xfinity [Edited: "Language"] or this would be fixed. 

(edited)

0

cudwt

New Poster

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3 Messages

2 years ago

Same issues here in Lemont.  Channel 188 only.  Was terrible last night during Notre Dame vs USC and is worse today.  Tried on the stream app along with my X1 box and both have issues.  My neighbor called me and asked if I was having issues as he is as well.  Very frustrating.  

1

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Oh, no @cudwt, we're sorry to hear that you were also experiencing this issue. Are you only experiencing issues with Channel 188 or are other channels also affected? Is the issue still occurring? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_vxnp94

1 Message

2 years ago

Same here. Lincoln Square. This an Xfinity affiliated channel…..
SMH. Absolutely ridiculous this has an issues for at least 4 months and not fixed. C’mon man. 

Looking like it is time to cancel my Xfinity Service…..

1

XfinityAmandaB

Official Employee

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2.1K Messages

@user_vxnp94 Thank you so much for letting us know you are also encountering these audio issues. If you are still running into the problem please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_4db3dc

Visitor

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4 Messages

2 years ago

Wow.... Xfinity must be clueless and not monitor this thread.  About the only thing that has happened since I posted this issue was receive a ton of emails every time someone posts to this thread.  

Was watching Fox all afternoon.  Turn over to NBC...to check football score.  Sound goes out 3 times in less than a minute.... unbelievable....

For over $200 per month I would expect better service... Wake up Xfinity!!!!

0

BenjaminRobbed

2 Messages

2 years ago

Sound dropping out on NBC 188 in zip code 60618. It’s been happening for days. 

0

user_5qpv33

1 Message

2 years ago

Same problem - channel 188 sound cutting out.  Been happening for over a week now.

1

XfinitySheila

Official Employee

 • 

1.1K Messages

@user_5qpv33

Thank you so much for letting us know you are also encountering these audio issues. If you are still running into the problem please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_p0c6pl

1 Message

2 years ago

Same Problem here in Lake County!  Fix the issues instead of telling people to reset their boxes...clearly a NBC 188 XFINITY PROBLEM

1

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