Sound cutting out on nbc channel 188 for several days now

Absolutely, my comment as well!

Hey there, @user_q5pruv thanks for reaching out through Xfinity Forums regarding channel 188. Have you tried any troubleshooting steps to see if you could resolve the issue?

@user_0tkjjv Are you still having issues with channel 188? 

Hello @user_9o63mj, thanks for reaching out for help with the audio on channel 188. 

By chance are you still having issues with the audio cutting out on this channel? 

Good evening @user_8cgf6t, we are sorry to hear that you are having this issue as well. Are you still experiencing sound issues on channel 188? 

You know I just sat up here trying to post something and they got the little boxes in the way this is been a known problem for me also for over a year and my neighbor who just has internet with Internet dropping in and out pixelation and freezing of the TVs audio dropping in and out it is a hot mess I have one gig of service and five TVs paying $270 a month and all they do is make excuses after calling in 10 times to the 800 number demanding that they file a ticket then people started responding to me and I had a supervisor out here maintenance they said there were a bunch of errors in the subdivision which I believe and they changed that out but they still didn't change anything out of my house then they said the app could be bad and causing the audio to drop in and out a little part in the amp and I think that was true the TVs got better for 3 days and it went back to doing the same thing which was pixelating freezing and sound dropping looking on this forum I can see I'm not the only one in ABC and MSNBC are horrible sitting up here today watching it freeze again for about a minute and a half the only other choice we have out here is dish with I don't want to go to but I think I may as well I think they've had so many problems with their modems the new one and their 4K boxes and they don't want to admit it and think that people and most people will just stick with them there needs to be some sort of change and they need to be held accountable

Hello @user_2xhivh! We appreciate you taking the time to reach out to our team on Forums letting us know you're also experiencing similar pixelation/connection issues. It's upsetting to hear that this has been ongoing for over a year on your end, and from what you've stated, it seems like there have been lots of attempts to get this addressed and successfully resolved on your end. 

My team would love to further support you with this. Please send us a Direct Message so that we can further review your account. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@user_34657d​ I resend the signal to the gateway internet box and then I unplug the main cable box (I have wireless boxes besides the main box that is hard wired) and the tv box that I am watching, wait a minute then plug them back in and the audio glitching problem is fixed….. for a day or two but ultimately the problem comes back. 

Impossible to watch. Major dialogue goes missing. Even tried closed caption. Displays musical notes when dialogue cuts out! Weird.

Hello, @user_yde8pv. We appreciate you reaching our team regarding the audio issues, thanks for letting us know that you've attempted swapping the equipment and you're still experiencing this issue. Are there any troubleshooting steps you've attempted to take to get this resolved?

@user_ptoskm Than you so much for letting us know you are also encountering this audio issue. Are you by chance encountering the issue currently? 

@XfinityGabby​ I have tried swapping equipment(twice), swapping HDMI cables, disconnecting the sound bar and running through the TV only, I have rebooted all of the boxes in the house, I have disconnected and reconnected all cable connections in the house.

Hi there @user_yde8pv. Thank you so much for this information. At this time we would recommend doing some more troubleshooting with us. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

Hey @user_fv5ez7

Could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Hi, @user_pvzjds! Thank you for spending your time to contact XFINITY over our forums page for help with the sound cutting out on NBC and for patiently waiting for a response. I never like experiencing audio interruptions when trying to watch my favorite channels so I understand the inconvenience that this can cause. I am sorry to learn about this experience. Since it has been 2 days since you reached out, are you still experiencing this issue at this time?

Hello @algoncreek Hope you are having a good day! Was the dropouts still popping up? Thank you for the heads up.

Hello, @user_d1yu2k! Thank you for leaving a comment with your shared concerns. Is this still ongoing for you? If so, may we ask what troubleshooting you've tried so far, and if you've created your own post yet to have your particular address/service looked into? The more customers who reach out about a particular issue, the more likely our engineers are able to pinpoint and address this concern (once we troubleshoot and submit tickets as necessary). Please let me know if this helps! And feel free to start a new post to have us look into your account, specifically.