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user_iknc5w
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Saturday, October 21st, 2023 3:01 PM

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Sound cuts out on NBC

Sound is cutting out on NBC.  Sometimes it is just the commercials.  Sometimes commercials have sound but the show doesn't.  Happens during local news for sure.  This was happening as of Oct 20, 2023, 5:00pm.  Have restarted the box, no change.

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Updated 

10 months ago

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Biff-Tannon

Contributor

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384 Messages

11 months ago

There was another post about sound dropping out on NBC. This seems to be an ongoing issue.

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XfinityAdrienne

Official Employee

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743 Messages

11 months ago

Good Morning, @user_iknc5w! I am sorry to hear about your troubles with the sound on NBC. We have received you DM and will continue to trouble with us directly. 

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user_jtg5nj

1 Message

We are also having issues with no sound on local shows in NBC. I have ran everything through the trouble shooting and restarted box. Very frustrated at this point. 

10 months ago

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XfinityAirelle

Official Employee

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2K Messages

 

 

 

Hi there! Are you still having issues with sound on NBC? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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