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user_jn1z5z
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Tuesday, September 2nd, 2025 12:37 AM

So I guess the Peacock thing is a scam

I was told that I'd get free Peacock Premium for two years with my Xfinity service. Come to find out, everything is behind a paywall. So I'm actually getting nothing, or some basic subscription that doesn't let me watch anything. Now I see how many people have the same complaint. I'd expect nothing less from this horrible company (Xfinity).

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9 days ago

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XfinityDemitrius

Official Employee

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2.3K Messages

3 months ago

Hey @user_jn1z5z, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to troubleshoot so you can take advantage of our Peacock Premium offer. The Peacock Premium subscription that we provide allows you to watch a vast amount of TV, Live Sports, and Movies. 

Do you currently subscribe to our Xfinity Gigabit Internet or faster Internet speeds or a Diamond/Platinum Xfinity Rewards member? 

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pred1960

New Poster

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2 Messages

I signed up for the 1 GB internet mid October and I’m also a platinum member. I have “chatted” with live representatives twice,  gone directly back to the store I signed up with and called Xfinity customer service directly. I have been assured by all the representatives that the issue would be fixed, and I was basically dismissed by the store employee because they don’t deal with the promotions. Nothing has been done. Very disappointing and frustrating to see so many people having the same issue and Xfinity could care less.

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12 days ago

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XfinityThomasA

Official Employee

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3K Messages

 

Thank you for choosing Xfinity, pred1960. Our team is here to help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

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Ryojinorion

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7 Messages

@pred1960​ I am having the same problem. There are records of this being a problem for customers for at least 2 years now...

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9 days ago

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