1 Message
small tv boxes not working today
It looks like a software update wiped out my small cable boxes. My main box works but the small ones are giving a message that they may not be connected (physically) .. That is not the case was there a bad update sent out ?
user_wipnvr
2 Messages
2 months ago
I am having the same issue today. Main box and TV are working fine. Small box not working and have tried everything suggested on screen and this xfinity website.
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user_wipnvr
2 Messages
2 months ago
Having same issue with small cable box. large main box working fine.
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mjl205
Visitor
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5 Messages
2 months ago
Same. After many attempts I finally got Xfinity to tell me that they were working on it. Estimated return to service is 1:25pm Mountain Time. I’ll believe it when I see it.
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user_ogfk29
1 Message
2 months ago
Same here. Took 2 calls to even get them to say there was a problem. That was after I had tried everything. I hate Xfinity.
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stacesam
Visitor
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3 Messages
2 months ago
Outtage ticket ID [Edited: "Personal Information"]
(edited)
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mjl205
Visitor
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5 Messages
2 months ago
After a full day of restarting, phone calls, and interacting with their support team on X (Twitter), I finally received this info:
“Thank you so much for your patience! Upon taking a further look, this issue is now being reported as a known issue our engineers are actively working to resolve as soon as possible. While there is not a solution available at this time, our team will keep an eye on this issue and make sure to reach back out to you in this thread when an update is available.”
Still no word on how long until I have service back to my small TV boxes.
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mjl205
Visitor
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5 Messages
2 months ago
My service is back up and working. No communication from Comcast and the on-line status page still shows that my service is impacted. 🤷🏻♂️
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XfinityJeniece
Official Employee
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2.4K Messages
2 months ago
Hey there, user_iy1ym4, thanks for reaching out through Xfinity Forums regarding the issue with your TV boxes. I know I rely on my small boxes for watching in my bedroom or my office. We want to ensure your boxes are working for you and I would be happy to help with troubleshooting.
Have you already checked all the wiring to ensure that everything is connected tightly? Have you tried rebooting the boxes since the update?
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user_nvgoy2
1 Message
1 month ago
Small tv boxes not working. Been calling for days. Everyday same issues. Poor customer service. No live person can solve issues. Removing boxes and returning. Had enough.
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user_mk791l
1 Message
23 days ago
This is the third X1 box that I have tried. All worked until the overnight update. Then all I get is the welcome/connecting screen. All connections are correct. I also have my old "low def" box hooked up and it works fine. This is a frustrating deal. The website offers no solutions,,,,,,,what to do??
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