Visitor
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1 Message
Showtime Channels SAP Error
Hello, i am a Spanish Speaker, and i always watch movies in Spanish, the problem is that i was watching the movie The Sandlot on Showtime, and both the info on details section of the Stream app and the rating bumper at the beginning of the broadcast indicates the movie has a SAP option, but when i turned the SAP on, the movie was still in English, that problem also happened with other movies as well, and the question is, can you please be more honest with the SAP option in future broadcast?
XfinityJeff
Official Employee
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1.2K Messages
11 hours ago
Good morning @user_qlimfx, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the program you were trying to watch showing SAP but not having a Spanish audio track, but you have come to the right place for assistance with this. When a program has SAP listed, it does not mean that it specifically has a Spanish audio option. SAP stands for secondary audio programing, which can mean other languages, but it can also be for an audio description track.
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