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Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra cost, but this channel is no longer available. When I went to Mariners TV channel 1261 it said I have to subscribe. I thought that this must be an error on Xfinity's part since they sent me an email saying I get this new channel with my TV plan. So I called Xfinity support and the agent I talked to said I had to change my TV package to the most expensive one ($35/mo additional) if I wanted this M's channel. I said this must be a mistake since Xfinity sent me an email telling me that I could watch this new channel. As a loyal Diamond Xfinity member (cable, internet, mobile) I feel like Xfinity may lose me as a customer due to actions and continuous price increases. There are much cheaper TV options available from streaming services like YouTube TV with the same channels and DVR capabilities. If Xfinity will not include this new Mariners TV channel to me at no additional charge then I will probably cancel ALL 3 of my Xfinity services.
user_ec4d2c
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8 Messages
59 minutes ago
At least you got through to someone in Xfinity Support that seemed to know what the Xfinity plan was. I wasted hours yesterday talking to at least four different Xfinity Support agents - and none (!) of them had a clue what I was talking about. My question was simple: I have a TV Plus plan. I wanted to know which Xfinity plans would carry 1261 Mariners TV and what it might cost. None of them knew what I was talking about. They all had to leave and talk to someone else, and when they came back, they all insisted they knew how to solve the problem. But they really had no clue. I was steered towards a MLB Extra Innings subscription, towards a different MLB channel entirely, to paying to upgrade my package and also paying for an MLB package, etc.. I suspect Xfinity had not gotten the word out or trained their support staff on how to deal with this simple question. I still don't have an answer to my simple question! And don't really have an interest in continuing to try over and over again to get someone that can actually help me. So I feel your frustration. I am leaning towards just going the streaming route for the Mariners - and as long as I'm going that far, I'll just keep going and stream my tv as well and eliminate Xfinity altogether. I also have other options for internet, and will likely go in that direction as well.
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