Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help you with going over your billing details to help with lowering your monthly billing rate. I know how important it is especially this time of year to keep billing rates low. We are here to help!
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
I currently pay for my Xfinity $251.92 in my package included Showtime Netflix and Epix. I call Xfinity every other month to see if I can lower my bill and I usually get an answer telling me that the package I have is the lowest one they have at the moment and to call and check if there are any new promotions. So it's December I figured I'll give him a call and ask once again if they have any new promotions and what can I do to lower my bill. They said they don't have any new promotions but suggested if I get rid of my Epix which it cost $5.99 a month and get rid of my Showtime which is $12 a month and Netflix which is $17.99 a month. So I was okay with that thinking that I would save $35.98 a month but that wasn't the case. After talking for a while to the customer service at Xfinity they told me my new bill is going to be $244.90 instead of $251.92 I told them I don't understand I should be saving $35.98 a month. I was told it doesn't work that way,so my savings are $7.02 after getting rid off Showtime Netflix and Epix.
Thank you so much for those additional details! I would be happy to take a look at your billing information and help to better go over your promotion and those savings. We are here to help. We take account security very seriously and want to ensure your account is protected. Can you please send us a private message in order to further discuss your account details specifically! Send the message to "Xfinity Support" by clicking on the chat icon at the top right of the page. We look forward to hearing from you.
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Accepted Solution
user_64f640
Visitor
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2 Messages
Hace 5 m
I also would like to change my channel lineup but can't talk to a person. No satisfaction. Thinking of going without cable tv and going with dish
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user_49228e
Visitor
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3 Messages
Hace 5 m
I'm looking to lower my bill
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XfinityJeniece
Official Employee
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769 Messages
Hace 5 m
Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help you with going over your billing details to help with lowering your monthly billing rate. I know how important it is especially this time of year to keep billing rates low. We are here to help!
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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0
user_49228e
Visitor
•
3 Messages
Hace 5 m
<EDIT: Removed Personal Information>
I currently pay for my Xfinity $251.92 in my package included Showtime Netflix and Epix. I call Xfinity every other month to see if I can lower my bill and I usually get an answer telling me that the package I have is the lowest one they have at the moment and to call and check if there are any new promotions. So it's December I figured I'll give him a call and ask once again if they have any new promotions and what can I do to lower my bill. They said they don't have any new promotions but suggested if I get rid of my Epix which it cost $5.99 a month and get rid of my Showtime which is $12 a month and Netflix which is $17.99 a month. So I was okay with that thinking that I would save $35.98 a month but that wasn't the case. After talking for a while to the customer service at Xfinity they told me my new bill is going to be $244.90 instead of $251.92 I told them I don't understand I should be saving $35.98 a month. I was told it doesn't work that way,so my savings are $7.02 after getting rid off Showtime Netflix and Epix.
(edited)
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