Visitor
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1 Message
Root Sports Channel
Root Sports continues to have technical issues during the Seattle Mariners game today. Is this a root sports issue or is it an Xfinity issue?
Visitor
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1 Message
Root Sports continues to have technical issues during the Seattle Mariners game today. Is this a root sports issue or is it an Xfinity issue?
XfinityRichard
Official Employee
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2K Messages
2 months ago
Hi there, @user_l64egb, I'm very sorry for the trouble you are experiencing with the Root Sports Channel. As a sports fan, I definitely understand your concerns. Are you experiencing trouble with any other channel?-Richard
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seawaovaz
Visitor
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2 Messages
17 days ago
Root Sports is CONSTANTLY garbled during games many times making it almost impossible to watch. Please fix this issue. I have gone on chat to inquire about this yet nothing is done to fix it.
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123gle
Visitor
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1 Message
2 days ago
The poor reception on ROOT is still an issue. Constant lockups/no sound/garbled picture. We have to pay for the premium tier for this channel and we've had this issue for over a month now. No other channel has this problem. I'd really like to know why this isn't being fixed!
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user_vpvckz
Visitor
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1 Message
2 days ago
Having the same issue. Pixelated , freezing and poor picture and it is
ROOT Sports ONLY. The games and the commercials on both the hd and regular stations are poor quality.
Xfinity made us pay for this upgraded tier package to get Root and the quality is poor.
Xfinity, please reply to this thread with an answer as to when this will be fixed.
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Chrissy3562
Visitor
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2 Messages
2 days ago
I’m having the same issues noted below and it’s making me rethink keeping cable. I pay extra to get this channel and the Mariners games are unwatchable. I’m missing key plays and can’t hear commentary. Replays aren’t helpful because they are just as pixelated as the game.
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user_b372tx
Visitor
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6 Messages
2 days ago
We have also experienced this problem (Mariner’s games, broadcast on Root, other channels not affected) and the problem is particularly acute in the game being broadcast right now: 1:49 pm, June 9th. The coverage is constantly freezing and pixelating making the game unwatchable. We are located in the 97068 area code. Please get to the bottom of this problem.
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Kschif
Visitor
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2 Messages
2 days ago
Having the same problem with Root Sports today and no not having any trouble with other channels.
(edited)
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user_mh6neq
Visitor
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1 Message
2 days ago
Having the same problem here. Super frustrating to pay extra to get Root and can’t watch the game.
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user_6fip3p
Visitor
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1 Message
2 days ago
So bottom of the 8th (June 8th) the whole game has been unwatchable!! This has been happening with the last several games but today is the worse!! This needs to be addressed!
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wantvcr
Regular Visitor
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3 Messages
2 days ago
I agree with you user_164egb. I upgrade to the higher tier to watch the Seattle Mariners on Root Sports. Yesterday evening and this afternoon it was terrible. I spent more time switching back and forth to watch the game. We do not have any problem with the other channels, just ROOT sports. Please figure out what is causing this and fix it. It is obviously not just me that is having this problem.
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user_uvw85w
Visitor
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1 Message
1 day ago
Same problem here! Yesterdays game was totally unwatchable (June 8), but there have been many games with the same issue. Mariner's games are the only reason we upgraded our Xfinity tier. All other channels are fine.
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MicheleS50
Visitor
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1 Message
1 day ago
We’re having the same issue watching Mariners games for a month or more. We thought it was just Root Sports, but have since discovered TNT and TBS have the same problem so now we can’t watch the Stanley Cup finals either. They reset everything which made no difference then gave us a new box to try just in case I guess also made no difference. We can get the game with the Xfinity Stream app but that doesn’t allow pausing or rewind so not an equivalent option especially since it is every single game now. We also are in the premium package simply because they moved Root Sports. Grrr
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