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user_6g92lr
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3 Messages

Wednesday, August 28th, 2024 7:12 PM

Remote sends me to H&I, not METV

When I speak into the remote and ask for METV it sends me to H&I. If I say H&I, I get H&I. How can I fix this?

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3 months ago

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XfinityJustinC

Official Employee

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893 Messages

3 months ago

Hello, @user_6g92lr thank you for taking time to create a post. I definitely understand wanting to investigate the MeTV concern for a resolution. I checked my service using the voice remote, and both MeTV and H&I networks pulled up for me on different channels. 

 

Please let me know if you're still experiencing the issue with MeTV not being found when attempting to use the voice remote. We do update channels occasionally, did you happen to check your channel lineup to ensure MeTV hadn't been removed: https://www.xfinity.com/support/articles/id11-channel-lineup ?

Another great troubleshooting step for issues with a remote, you can unpair it: https://www.xfinity.com/support/articles/x1-remote-unpair then pair it back up to see if that helps correct the issue: https://www.xfinity.com/support/articles/programming-your-xfinity-remote

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user_6g92lr

3 Messages

Thank you for the reply. Yes, I'm still having the problem. I have MeTV in my favorites list and am able to watch it that way but speaking to the remote is so much easier. Also, when I speak into the remote "MeTV" appears next to the mic icon, but then it sends me to H&I. Strange?

As for unpairing, I worry how much work will be involved to "re-pair" it. :) Get the TV set up again? Other things?

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3 months ago

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XfinityAntoine

Official Employee

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1.4K Messages

Gotcha! I want to look at the account see if I can find anything. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_6g92lr

3 Messages

Done! Let me know if you got what you needed, please. Thanks!

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3 months ago

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