Visitor

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2 Messages

Wednesday, May 6th, 2026 3:38 PM

Refund?

So now that you’ve eliminated the NFL Network AND Redzone……  will I be refunded a portion of the ridiculous $306 you charge me every month?

Or do you just keep it?

Oldest First
Selected Oldest First

Official Employee

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3.4K Messages

26 days ago

Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.

 

Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers. Comcast continues to work toward bringing back this programming, but only with fair pricing, terms, and conditions for its customers.

 

I know unexpected changes to your TV lineup can be inconvenient. Thank you for understanding. For more information, you can visit xfinity.com/programmingchanges.

 

Will I get any kind of credit/discount or will the cost of my bill decrease because of this?
Not at this time. If a new agreement with Disney/ESPN, the owners of NFL Network and NFL RedZone, isn’t reached, the impact on current or future charges will be evaluated.

New Poster

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3 Messages

Well that is pretty ridiculous! You are no longer offering something that we are paying a premium for, so why would you not offer a pro rated discount on our bills. I can't even believe you didn't automatically do this already but the fact that you have been asked and have decided not to refund a portion of our bills is unconscionable. Do better Xfinity! Be better Xfinity. It's as if you don't care at all about your customers. I remember when you used to. Shameful. Just shameful what you've become!

Sincerely,

Dissatisfied Customer

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