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user_425fb3
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Sunday, September 24th, 2023 5:48 PM

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Redzone

My NFL Redzone feed keeps freezing and pausing. Seems like this is happening with other users as well. What is the issue?

Question

 • 

Updated 

2 years ago

2.3K

52

user_481fe2

4 Messages

2 years ago

I gave up Directv for useless Xfinity Red Zone freezing all day! Ruined my Sunday. They want my to schedule a tech for a Red Zone problem? Need to schedule a refund!

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user_d1382b

Visitor

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1 Message

2 years ago

Has anyone gotten it fixed or get through to Xfinity regarding?

2

0

user_b76124

1 Message

2 years ago

Me too in Sacramento.  I think multiple streaming services are offering Redzone for free today. Bandwidth issue? 

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XfinityAirelle

Official Employee

 • 

2.5K Messages

2 years ago

Hi there! Our team is happy to help. Are you running into any error codes at all? 

2

0

user_481fe2

4 Messages

@XfinityAirelle​ No Error Codes and No one benefited from this conversation and no question was answered. Just read the post, poor service on a payed premium channel. We were all releasing frustrations.

2 years ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

We apologize for the frustrating experience @user_481fe2, and understand where you are coming from. If you are still experiencing issues with your RedZone, we'd be happy to help troubleshoot further. We are also happy to apply a credit to your account for the issues. To get started, please send us a Direct Message with your name along with the service address on the account.  To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_57knlu

1 Message

2 years ago

Same issues continue with RedZone, keeps freezing, very frustrating!

1

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @user_57knlu! Were you able to check if multiple boxes in your home had this issue? Were any other channels experiencing this issue or was it just happening on RedZone?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

splarson

Visitor

 • 

3 Messages

2 years ago

Same issue in Springfield, Illinois! Seems to be a RedZone thing. All other channels are clear. RedZone  buffers and pauses at will. 

(edited)

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0

LocalMonopoliesAreBad

2 Messages

2 years ago

I am having the same issue. NFL+ is the only thing that constantly stops to buffer. Affects my TV on wifi as well as my PC on a wire. Has been happening all season.

1

0

XfinityAdrienne

Official Employee

 • 

1.2K Messages

Hey there, @LocalMonopoliesAreBad ! We are sorry to hear about the experience with the NFL Redzone channel. We would be happy to further troubleshoot with you to ensure the freezing/buffering is looked into. Can you please send us a DM to get started?

 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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