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Sunday, September 24th, 2023

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Redzone

My NFL Redzone feed keeps freezing and pausing. Seems like this is happening with other users as well. What is the issue?

Question

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Updated 

2 years ago

2.4K

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user_073262

1 Message

2 years ago

Yes, it is driving my husband crazy, was just looking to see if anyone working on it

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user_14dc49

1 Message

2 years ago

Live to pay for something you can't even watch.

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danahinman

Visitor

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1 Message

2 years ago

Hearing that it is free preview week. Seems the channel can’t handle the traffic. Maddening! Activated the app via Apple TV and it’s much better!

(edited)

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user_964adc

1 Message

2 years ago

Very unwatchable. And plan on an hour of circus if you call Comcast for a refund. 

1

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XfinityAngie

Official Employee

 • 

1.9K Messages

@user_964adc, Thank you for reaching out to Xfinity Support. Let us know if you are still having issues, we would be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_73853d

2 Messages

2 years ago

OMG! Why is this still happening? My TV access has been glitching since 10am every few minutes. Subscribers (esp. NorCal) should be reimbursed for this entire day.

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user_28036d

Visitor

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2 Messages

2 years ago

Same here - awesome what $300 a month gets you!

1

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CCRyanE

Official Employee

 • 

1.1K Messages

Hello @user_28-36d, thanks for reaching out to Xfinity Support. Let us know if you are still having issues with the Redzone. We would be happy to assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_50d7c7

2 Messages

2 years ago

Yea Redzone glitching. Cannot watch it. Anyone look into $ compensation on cable bill as this is a specific service we are paying for?

1

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XfinityAngie

Official Employee

 • 

1.9K Messages

@user_50d7c7, Thanks for reaching out to Xfinity Support. Let us know if you are still having issues with the Redzone. We would be happy to assist you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_73853d

2 Messages

2 years ago

OMG! Redzone on my TV has been buffering every 5 minutes since 10 AM this morning. It is so frustrating! Subscribers, especially those in Northern California, should be reimbursed for this entire day!! It’s not acceptable. 

1

0

XfinityFrank

Official Employee

 • 

1.6K Messages

@user_73853d If you are still having problems with RedZone, please let us know, and we would be more than happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ad557a

1 Message

2 years ago

Same in Cali but no issues on stream app

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Smidyz55

Regular Visitor

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2 Messages

2 years ago

I’m watching the Saints Green Bay game on Fox with no issues. It’s NFL Red Zone. 

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user_a5418e

2 Messages

2 years ago

So super annoying!!!

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user_a5418e

2 Messages

2 years ago

This is SO ANNOYING!!!

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user_f333b0

2 Messages

2 years ago

Same here in San Jose CA

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user_eee694

1 Message

2 years ago

Same in the [Edited: Personal information] zip area

(edited)

1

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XfinityAldrik

Official Employee

 • 

2.2K Messages

Thank you for reaching out to us @user_eee694. Did you notice if any other channels or networks were having issues too?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_50508e

Visitor

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2 Messages

2 years ago

REDZONE today 👎👎👎 constant freezing Sac Ca

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