Skip to main content

    Support

    Offers

U
user_425fb3
1st Topic
1st Like
Stamp of Approval

1 Message

Sunday, September 24th, 2023 5:48 PM

Closed

Redzone

My NFL Redzone feed keeps freezing and pausing. Seems like this is happening with other users as well. What is the issue?

Question

 • 

Updated 

2 years ago

2.3K

52

user_8788ad

Visitor

 • 

1 Message

2 years ago

Same here in Seattle. Horrible 

1

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us on our community forums @user_8788ad! Were you experiencing issues in the stream app, on a cable box, or both?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_e39b8a

1 Message

2 years ago

Non stop freezing. All day so far.  I’m in Tacoma ,Wa

2

0

Kman1kkk

2 Messages

2 years ago

I would like to know what the issues is, it seems like it keeps happening every sunday. Very frustrating when we are paying extra for it. 

0

0

user_12e1ea

1 Message

2 years ago

Redzone is glitching and cutting out..right on big plays, sucks..why is this?? 12:13 pm pst on the west coast 

1

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Good afternoon @user_12e1ea, thank you for reaching out to us on our community forums! Were you experiencing issues in the stream app, on a cable box, or both?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_b305b6

2 Messages

2 years ago

Fresno Ca I’m losing my mind! FIX THIS [Edited: "Language"] PLEASE!!!!

(edited)

0

user_3cfeea

1 Message

2 years ago

ours too. The good news is comcast thinks it is my htmi. - sigh- Even though it is only red zone with the issue and it is on each of my tvs. They refuse to say it is anything other than MY hardware. Not a great experience. 

3

0

user_beetle

2 Messages

Then it will be all of our HTMI that doesn’t make sense

2 years ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

Hi, @user_beetle! Thank you for taking the time to reach out for help with the Red Zone concern and for patiently waiting for a response. I see that it has been over 2 days since you reached out. Did the Red Zone issue continue through all of NFL Sunday morning and afternoon games?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityJoshuaG

Official Employee

 • 

331 Messages

@user_3cfeea So sorry to hear that but if you're having issues we'd love to help. Please send us a direct message with your full name and address so we can begin. 

2 years ago

0

user_b305b6

2 Messages

2 years ago

Fresno Ca this is completely frustrating…FIX THIS [Edited: "Language"] PLEASE!!!!

(edited)

0

0

user_a403ec

2 Messages

2 years ago

I want billing credit for this.  We pay a premium to see this and it’s not working .

0

0

user_c9bf9a

1 Message

2 years ago

Same issue in Fairfield, CA.  Thought it was just me at first but looks like a national issue. Hopefully it is fixed asap! 

1

0

XfinityFrank

Official Employee

 • 

1.3K Messages

@user_c9bf9a Sorry for the delay and trouble. Were you able to watch?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a403ec

2 Messages

2 years ago

Want my money back jesus

1

0

XfinityJoshuaG

Official Employee

 • 

331 Messages

@user_a403ec  If you're having issues we'd love to help. Please send us a direct message with your full name and address for us to get started. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

2 years ago

0

user_0e8749

Visitor

 • 

2 Messages

2 years ago

Any comment from tech support regarding this issue ?? ….. Of course not! 

1

XfinityKei

Official Employee

 • 

1.4K Messages

Hello @user_0e8749 I’m sorry to hear you're having issues with Redzone. Does this happen with every game? How are you watching via stream or cable box? If you're watching through your cable box have you confirmed all your connections are finger tight and secure?

Are you only experiencing this issue with Redzone or other channels freezing?

Have you had the opportunity to reset your modem and device to see if the issue continues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_e23

1 Message

2 years ago

Same. Freezing all day on TV and buffering on iPhone stream 😣👎😡🤬😖🙁

Eugene, OR

1

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Hello @user_e23, thank you for reaching out to us. I appreciate you for clarifying this is happening on TV and on the stream app. Did you notice if any other channels or networks were having issues too?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_fb8d62

1 Message

2 years ago

Same issue in Central California glad I Pay extra for this TRASH so frustrating. 

0

0

Smidyz55

Regular Visitor

 • 

2 Messages

2 years ago

Same problem here. This is frustrating for a premium service. Vacaville CA.

0

0

user_19231a

3 Messages

2 years ago

Same exact problem.  It makes the service unwatchable. 

1

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good afternoon @user_19231a, and thank you for reaching out on our Community Forums regarding your Red Zone issues, we're sorry to hear it was freezing! We're happy to look further into it. Did you experience any error codes or messages? Is the issue still occurring? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here