3 Messages
Redzone is extremely glitchy
Unfortunately, all morning the NFL Redzone has been stalling and glitchy. Xfinity is no help and makes the extra charge for this service of no value. The attempt to make more money by promoting this service is highly questionable due to extreme poor quality. Good luck to anyone attempting to watch Red Zone.
XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Hello @user_3a9fcf. Thanks for reaching our team regarding the Redzone concerns. That's definitely not the experience we want you to have. Are experiencing this issue on any other channel and any troubleshooting steps you've taken already, so we don't have to repeat those steps.
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XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Thanks for letting us know about the troubleshooting steps you took to attempt and resolve the issue. Are you still experiencing the issue? If so, please send a direct message with your full name and address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_3a9fcf
3 Messages
1 year ago
Asking that question litterly proves my point that Xfinity is completely out of touch with its customer base. Just to be clear. NFL Redzone is only available on Sundays. You know why?? Cause Sunday is when all of the NFL games are on. Imagine that. There is no other time to troubleshoot other then when it's on. Sorry but Redzone needs to do better and so does this chat bot. Lol
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