@user_cb6cad We appologize for the poor service with the NFL Redzone 2 days ago. If you are still having problems when the next game comes on, please let us know. Was this the only service that was affected that day as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We’re experiencing the same. Glitchy reception here in Hillsboro, Oregon! The bot recommended getting a new HDMI cable?!? Um it’s only Redzone that’s affected, and I need a new cable for that?!?
Hello @user_2918b3 we definitley want to ensure you can enjoy your services without issue! Can you please go into more detail on exactly what happens when trying to view content on NFL RedZone?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It's pretty bad. They said it was a free preview weekend, so wondering if the increased set tops pulling the signal is taxing the feed. Sucks becuase if I was watching this to see if I wanted it...I'd be like, yeah no thanks. Sucks even more to be paying for it and have it be unwatchable.
We switched to the xfinity app and it’s a perfect broadcast. Only issue now is the husband can’t easily toggle between the Seahawks broadcast and the xfinity app…and that’s just fine by me.
Seattle , Nothing but constant glitching. What's the point of watching when you never get to see an outcome. Paying for a channel that you only get once a week . Do better xfinity.
We're sorry to hear that you experienced issues with your RedZone as well @user_3a9c88, I can imagine how frustrating that must have been while you were trying to watch. We're you experiencing any error codes or messages? Are you still experiencing this issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_074d0e If you're still having issues we're a direct message away and we'd be happy to help.
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user_cb6cad
1 Message
2 years ago
Same here this is terrible
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user_79b68f
1 Message
2 years ago
We’re experiencing the same. Glitchy reception here in Hillsboro, Oregon! The bot recommended getting a new HDMI cable?!? Um it’s only Redzone that’s affected, and I need a new cable for that?!?
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user_2918b3
1 Message
2 years ago
Spokane, WA same problem
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user_8c2178
1 Message
2 years ago
Signed in on my phone with my xfinity sign in. It works perfectly on my phone. This is xfinity for sure, not redzone.
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CurtMur
1 Message
2 years ago
It's pretty bad. They said it was a free preview weekend, so wondering if the increased set tops pulling the signal is taxing the feed. Sucks becuase if I was watching this to see if I wanted it...I'd be like, yeah no thanks. Sucks even more to be paying for it and have it be unwatchable.
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Trixie_Belle
1 Message
2 years ago
We switched to the xfinity app and it’s a perfect broadcast. Only issue now is the husband can’t easily toggle between the Seahawks broadcast and the xfinity app…and that’s just fine by me.
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user_09379c
1 Message
2 years ago
Seattle , Nothing but constant glitching. What's the point of watching when you never get to see an outcome. Paying for a channel that you only get once a week . Do better xfinity.
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user_dc1e3d
1 Message
2 years ago
Fix RedZone!!!!!!!!!!!!!!!!!!!!
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user_3a9c88
Visitor
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1 Message
2 years ago
Near Seattle. RedZone sucks here too
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user_29bf12
1 Message
2 years ago
Same happening in Washington. I downloaded Xfinity stream app on my smart tv and redzone coming in clear on the app.
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user_074d0e
1 Message
2 years ago
Same in Seattle. One of the only reasons I have cable is Redzone. If this happens again I’ll be dumping service. For fiber and YouTube.
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user_e46fbd
1 Message
2 years ago
Ditto here in Sammamish WA. Hard to watch. What's going on?
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ms-cue
Regular Visitor
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6 Messages
2 years ago
This is unacceptable. I say we all collectively call Xfinity this week and demand refunds for the sports package fees.
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user_670412
1 Message
2 years ago
Same in Salt Lake. Unwatchable!! Do they want us to cancel and stop paying too much money. We all better get a credit. Ruins my god damn Sunday!
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user_2c079f
1 Message
2 years ago
Red zone freezing & glitching in San Jose.
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