Red zone icon on my Xfinity app

Still cannot click the app

@Najam0217 Thank you for following back up with us for not being able to access the channel in the Xfinity Stream app. When you select the channel is redzone showing on the main screen when you open the app or are you searching for the channel? Have you tried to uninstall and reinstall the Xfinity Stream app on your apple TV device? Are you able to access other networks and view the programming?

It’s an icon in the app. I uninstalled and reinstalled yet nothing. I am not sure why it will not work 

Also, there is no direct channel for it that I can find 

Was the service working before in the past, and have you made any changes lately to your services? Red Zone is part of the Sports and entertainment package, and removing it would remove access to the Network. 

Hello @Najam0217, thanks for reaching out for help with your TV apps. Our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.