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Najam0217
1st Topic
1st Reply

5 Messages

Friday, September 15th, 2023 10:43 PM

Closed

Red zone icon on my Xfinity app

Hi,

why can’t I click the red zone app? Nothing happens. I have the Xfinity app on my Apple TV. The link shows up under featured but doesn’t work. 

Question

 • 

Updated 

10 months ago

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XfinityJanelle

Official Employee

 • 

1.1K Messages

1 year ago

Hi @Najam0217 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you if the issue is still happening. Have you been able to click on the Red Zone App? 

5

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Najam0217

5 Messages

Still cannot click the app

11 months ago

0

XfinityPaula

Official Employee

 • 

1.1K Messages

@Najam0217 Thank you for following back up with us for not being able to access the channel in the Xfinity Stream app. When you select the channel is redzone showing on the main screen when you open the app or are you searching for the channel? Have you tried to uninstall and reinstall the Xfinity Stream app on your apple TV device? Are you able to access other networks and view the programming?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

Najam0217

5 Messages

It’s an icon in the app. I uninstalled and reinstalled yet nothing. I am not sure why it will not work 

11 months ago

0

Najam0217

5 Messages

Also, there is no direct channel for it that I can find 

11 months ago

0

XfinityEricB

Official Employee

 • 

1.5K Messages

Was the service working before in the past, and have you made any changes lately to your services? Red Zone is part of the Sports and entertainment package, and removing it would remove access to the Network. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

Najam0217

5 Messages

10 months ago

I didn’t remove it. Not sure what needs to be done or if someone could call me 

1

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XfinityRyanE

Official Employee

 • 

1.1K Messages

Hello @Najam0217, thanks for reaching out for help with your TV apps. Our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 


 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

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