Monday, September 18th, 2023 9:11 PM

Problem Message XRE-03121

Many channels in my service package when selected show the referenced message which blocks viewing.  This started when I returned home after an extended absence during which I viewed the channels via Xfinity Streaming at our vacation home.  How can I fix this?

Official Employee


486 Messages

11 days ago

Hi there, @user_c9fd1f ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. Oh no, I'm so sorry inconvience you are experiencing with that error code you are getting while trying to view your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

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  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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