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user_c9fd1f
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Monday, September 18th, 2023 9:11 PM

Closed

Problem Message XRE-03121

Many channels in my service package when selected show the referenced message which blocks viewing.  This started when I returned home after an extended absence during which I viewed the channels via Xfinity Streaming at our vacation home.  How can I fix this?

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Updated 

10 months ago

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XfinityRichard

Official Employee

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1.4K Messages

1 year ago

Hi there, @user_c9fd1f ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. Oh no, I'm so sorry inconvience you are experiencing with that error code you are getting while trying to view your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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user_x58rlk

3 Messages

10 months ago

Same issue for a single channel and the resolution path is very long and not yet producing 

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XfinityPeterH

Official Employee

 • 

1.5K Messages

@user_x58rlk we are happy to help you with troubleshooting. Sounds like you have already been doing some. What steps have you completed? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 months ago

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