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pbr1912
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Expressive Exchange
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52 Messages

Thursday, June 19th, 2025 10:13 PM

Premium Channels

I continually have trouble navigating my account on your website. I have a question about what premium channels are available and the cost. Also, whether I can delete my existing premium channel. Can someone help? Thanks.

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1 month ago

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XfinityMartyR

Official Employee

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2.7K Messages

6 months ago

 

pbr1912 Thanks for reaching out! You can view our premium channel offering, and pricing here: More reasons to never leave the couch

 

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user_ivsz1c

Visitor

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1 Message

You didn't answer the question above.  I too a looking to manage/review/cancel my premium channels and have been on your site for 30 minutes looking for it.  AI assistant is no help.  Called customer service and cannot talk to anyone.  Please help.

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4 months ago

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XfinityBradM

Official Employee

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1.1K Messages

@user_ivsz1c Once you're logged in with your Xfinity ID at Xfinity.com there is an option in the top header to Manage Plan. Once you select that there are options to change your services under the Current Plan section. Under the X1 TV section there are options to Manage TV Plan and Manage Premium Channels. If you have the X1 cable box there is an app option in the box to add and remove premium channels. Check out the Manage app article for a visual guide to access that app. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_487dsr

Visitor

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1 Message

1 month ago

Same problem I have and I will drop Xfinity if not resolved immediately and get a new carrier 

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XfinityJorge

Official Employee

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2.6K Messages

user_487dsr Hi there! Are you still having issues with this? Our team is here to help and turn your experience around. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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