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Visitor

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2 Messages

Sun, Oct 17, 2021 9:42 PM

pixilation on CBS broadcasts

Over past week have been getting pixilation on CBS broadcasts, but not other channels. What might be causing this?

Also, why is the volume on NBC broadcasts much lower than on other channels?

Official Employee

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330 Messages

1 m ago

Hi @user_1d007a Thanks for reaching out and sharing these details about the issues you've been having with CBS and NBC. Is the pixilation isolated to only 1 box? Have you tried resetting your video box? How long have you noticed this going on? 

Visitor

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2 Messages

@XfinityMikeB the problem with pixilation occurs on both boxes. I have not tried resetting the video box, and cannot imagine how this would help since it only occurs on CBS broadcasts, both live and recorded. To reset do I simply unplug the boxes? 

Official Employee

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203 Messages

Yes, please unplug each boxes power cord for 30 seconds then plug it back in. You can also use our handy My Account app to run through easy troubleshooting steps as well. 

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