Visitor

 • 

3 Messages

Friday, June 26th, 2026 1:38 PM

Closed

Peacock Unlinked

I am a diamond member and was receiving peacock at no charge. About a week ago I changed my plan, and it will not link up to my TV. It says active and when I go to peacock and enter my email address it says that email is already on file. All it does is want me to choose a plan. I think when the new plan started the code infinity uses came unlinked. Any help would be appreciated.

Oldest First
Selected Oldest First

Official Employee

 • 

3.2K Messages

28 days ago

 

user_g020qd Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some issues. Changing your plan should not have caused Peacock to unlink itself. Are you able to log into Peacock on a phone or tablet, and does it still show you have Peacock Premium at no cost?

 

Visitor

 • 

3 Messages

Was able to fix it. I put in another email, and it worked. Thank You.

Official Employee

 • 

1.1K Messages

That is great to hear @user_g020qd. Was there anything else we can help you with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

 • 

3 Messages

No, not at this time. Thank you.

Official Employee

 • 

1.1K Messages

You are welcome @user_g020qd. In the future if you have any issues, please don't hesitate to reach out to us on the community forums, and have a great rest of your day.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here