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user_fes0xv
1st Topic

Visitor

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3 Messages

Wednesday, May 28th, 2025 12:19 PM

Peacock through rewards no longer working

I've had Peacock Premium through Rewards for a while, a few days ago, it stopped working. It still appears on my bill, but Peacock itself acts like I'm no longer subscribed. Any fix?

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Updated 

6 hours ago

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XfinityJanelle

Official Employee

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1.5K Messages

10 hours ago

Hey @user_fes0xv , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Peacock. I would be more than happy to offer my assistance looking into this further for you. Do you get an error when trying to log in? Has anything recently changed with your services such as changes made to the plan?

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user_fes0xv

Visitor

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3 Messages

@XfinityJanelle​ I recently changed my cable modem equipment. 

Peacock just acts like I'm not subscribed to  a plan any more.

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7 hours ago

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user_fes0xv

Visitor

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3 Messages

To be clear, I'm logged into Peacock just fine. 

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7 hours ago

0

XfinityRaul

Official Employee

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2K Messages

@user_fes0xv I'd like to take a look at your account to see if this new modem is the cause of the problem. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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