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user_935aaw
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2 Messages

Saturday, September 7th, 2024 11:01 PM

Peacock Subscription

I went through all the steps and it says Peacock is activated but when I go and sign in it says to pay 7.99 to proceed. 

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2 months ago

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EnigmaPrime1

Regular Visitor

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5 Messages

3 months ago

I am in the exact same situation.

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XfinityJanelle

Official Employee

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1.3K Messages

Hi @EnigmaPrime1 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Peacock subscription. I would be more than happy to offer my assistance looking into this further for you. Are you receiving an error when trying to log in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityMartyR

Official Employee

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1.5K Messages

2 months ago

 

user_935aaw Thanks for reaching out! Your Peacock Premium offer may be linked to another email associated with your Xfinity account. Have you tried an alternative email address to log into Peacock? 

 

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user_935aaw

2 Messages

@XfinityMartyR​  I tried both my main email and my xfinity comcast email, both say that I must pay 7.99 to activate my peacock subscription.

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2 months ago

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XfinityAlfonso

Official Employee

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1.2K Messages

 

user_935aaw thank you so much for trying. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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