CCJessie1's profile

Retired Employee

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5.9K Messages

Tuesday, June 27th, 2023 5:31 PM

Closed

Peacock Subscription Activations

**UPDATE 07/18/2023**

We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription.

Please try again and thank you for your patience.

For additional information, please see our Peacock subscription changes and FAQs article

1 Message

1 year ago

It appalls me how much of a joke this company is. You’ve yet to find a fix for an ongoing problem with a promotion YOU GUYS started, over the course of 7 MONTHS!?!? I don’t even want this service anymore I can’t wait to file a BBB complaint and switch companies when my area gets fiber. 

Official Employee

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1.9K Messages

Hello user_y0l3ox

I personally made the Peacock transition with zero hiccups. The majority of the existing issues are tied to confusion related to the information used when registering. Our team is here to help if you are not able to get your Peacock setup. Below I included the steps on how to activate the profile. 

1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid. 

After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:

1. Visit https://www.peacocktv.com/ and click “Sign In” 
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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