Peacock Subscription Activations

Same here. I wouldn't  bother asking on here. Xfinity has given a big middle finger to their customers. I've given up and started transferring my service to a company that actually responded to me. 

@user_16a12d​ I did what you did and got nothing as well. Then a couple of months later I got an email saying to open my xFinity app and click "Activate Now." There in the xFinity app on my iPhone was a square announcing Peacock and a little blue smudge that was the "Active Now" link. Clicked and everything connected. Now, why can't xFinity make this easily accessible from the rewards page? Why did the active email and app link suddenly appear? 

@user_16a12d​   I have the exact same thing. I still get the activate now box. When I sign in, I get the message of, ‘You may already have Peacock. Can’t link accounts’ I have contacted FCC. I heard back from Comcast saying they had been contacted by FCC. Comcast/ Xfinity then advised to do the yellow banner click thing, which has never worked. FCC only requires Comcast to contact me. There’s no over-site to fix the issue. Xfinity is now MIA. I will continue to bug FCC until Xfinity is tired of being contacted by FCC. This whole thing is stupid!

@user_16a12d​ - Did you find a resolution?  I get the same thing and have been msging/chatting with Ask Xfinity (which sent me to Peacock Customer Care team who said it's an Xfinity issue) and have also called Xfinity (which resulted in working with contacts at the call center who tell me "i ran the diagnostics and you should be fine in an hour.)  I'm not sure where i'm supposed to go as it's just an endless circle of between Peacock and Xfinity. 

@moledig​ , What is there to manage? It’s a free service. At least you have it. I went thru FCC and still fighting with Xfinity. They’re total i*iots over there. I’m convinced they’re just screwing with me now. 

Well for one, I want to add back the ad-free "Plus" option that I lost somehow when I switch from the free peacock premium I had to the new free peacock premium they now offer to select customers. But failing that I would want to cancel the free service all together so I can go back to what I had before all this craziness happen.

@moledig​ so basically it’s still not working for you 

I asked Xfinity if they would just deduct $10 monthly from my bill and I would get Peacock on my own.   It was no surprise that they declined.  And I still do not have Peacock.   

Similar situation - seems like the only updates (which are fruitless) are from direct messaging that got me to an ECM number.  You'd think it could be as easy as offering Diamond/1 Gig subscribers a promotional code to enter versus this endless circle of no resolution.  hoping for the best!!!

@rijketa​

@rijketa​ Rookie. I've had one of those numbers since June and still haven't gotten Peacock.

I have been *escalted* also after contacting FCC and they were forced to contact me. I have been talking with an *executive* in customer care😂 She’s basically a kid sitting in a cubicle, passing the blame back to me because I’m not using the correct email address. I have no clue why these kids are being paid for the job they’re doing, or in our case, not doing. When I told her they’re just playing with the customer, and getting big but chuckles out if it,she sent blank emails that quickly disappeared in retaliation. Whole customer service department is a joke. 

@user_e7abbw​

@moledig​ I have been told the same.  My diamond status entitles me to Peacock.  However, typical of xfinity, I do not have nor do I expect to have Peacock in the near future.   My Amazon firetv was delivered yesterday and SLING is looking might good

I was told the same thing. I had to really spell out that my plan INCLUDES Peacock - not that it helped me reach any resolution.

Hi, @moledig! Thanks for visiting our forums' page for help with the Peacock Premium Plus subscription. Were you able to try upgrading the subscription without upgrading the speed?

@girltoy265​ you actually got it to work? 

no. i'm in what seems to be neverending DM stream with Xfinity.  

@girltoy265​

@BuhoLoco40​ 

No, not for me.

@BuhoLoco40 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your Peacock Subscription. We have been working with our customers to get them into their Peacock account. I have included some steps below. Please give these a try, and see if it works for you. If it doesn't please let us know any difficulties you run into. I look forward to hearing back from you! 

-Login to Peacocktv.com

-Click the Peacock in the upper right to view subscription

-You should see Peacock Premium manage on Xfinity.com> Billed by Xfinity

-If you see another payment option, please remove it

Doesn’t work for me.

l log into Peacock TV with my xfinity email and the only prompt is to subscribe at $5.99 a month. No ”manage on xfinity.com”or “billed by xfinity” anywhere. The frustrating part is that I am looking at my bill with it’s “Peacock Premium free for 24 months” statement, I have yet to receive it since 9/11/23 and hope that at some point that 24 month clock is reset to when this issue is resolved.

@XfinityKassie​ There is no such option but would appreciate a screenshot of what you show as i've attached what i see.

Greetings, @mchariko!  Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you haven't been able to claim your free Peacock Premium reward yet, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

It was more than a month till I got that email. It told me to open my xFinity app. There in the app on my iPhone was a message box. In small blue print was the "Activate Now" label. I clicked that and after unteen months of frustration I finally got Peacock.

Finally found this answer. Xfinity needs to update their guidelines. Thank you so much for posting!

What was your resolution?  As I haven't come across anything that works.  Appreciate the share in advance!

@BruceW​ 

thanks for you reply. 

This is very disappointing and a pretty stupid decision. So this whole 2 year "free" premium Peacock promo is just complete and utter BS.
From how they rolled it out (or tried to roll it out), over how long it took to get it to work for most people, to the fact that we are now annoyed with ads and no way to get it ad free again. This is just ridiculous... 

Who is working in the comcast marketing department? Who makes these utterly dumb decisions in a billion dollar company?

@user_85dc3e​ Smart!