Peacock Subscription Activations

@user_692a24​ , I have the exact same question.  I was told today to give it another day or two.  Same answer I've been given for the past 3+ weeks.  Really couldn't feel any less valued as a long-term (Diamond rewards) customer.  Extremely disappointed.

@user_692a24​ If you are a rewards member, try checking rewards page.  I have a new reward and it still shows the one I claimed back in June.  You will not, however, be able to add ad-free if you accept and claim the reward.

@user_9c0645​ , I have a new reward that looks like:

and the only thing I can do is "Exit".

Sorry,  I don't know because I contacted Peacock customer service before I tried anything to ask about ad-free and, since it can no longer be added, I didn't try to claim it.  

@user_45613f​ Same here. They keep telling me it's fixed, I follow the directions they give and THERE IS NO ACTIVATION BANNER, I don't know why this is so hard for them to jsut activate it on their end if the banner isn't there. almost a MONTH now of nonsense. FIX IT!!!!!

@Anon841401​   

"Activation" doesn't mean it shows up on your Xfinity bill/statement. Everyone has seen that on their bill for the past few weeks. You need to wait for the elusive banner that links you to the Peacock website to actually activate the offer. Then, when you view your Peacock account (not your Xfinity account), it will show the premium subscription there. And you will be able to view all content.

Hello, @user_692a24. Thanks for the update. Have you checked today? Is the banner still missing? 

@XfinityDilary​ The banner is not present today in any place, not my computer, not my phone, not by TV, no on Peacock app. . I have had the Peacock App for quite some time, but on the Peacock page it says I am not currently subscribed and offers two paid plans. On my xfinity account billing page it continues to say I am subscribed to Peacock until June 2025. 

Thanks for clarifying! Did you redeem the promotion through the Xfinity Rewards? Or is this part of the Gig subscription promotion? 

Through the gig subscription offer with Xfinity. I am a "silver" member though I have used exclusively comcast/xfinity for over 20 years

Thanks for sharing, @user_692a24! Some customers have been able to access the App already, but some have not. We are still working with our engineering team to resolve this issue. The same is happening with some of our Xfinity Rewards members. I am sincerely sorry for the inconvenience. At this time, the best we can do is wait for an update. I'd be happy to keep an eye on it for you. And we can also check the Xfinity reward's member status for you. If you've been with us for more than 20 years (Awesome by the way) thanks for your continued business for so long. We can correct your member status as well. Could you please send our team a private message with your name and service address? Our team can take a look. 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@user_e7e776​ I am a gigspeed customer not a streaming customer there is no link

I only have internet service but this is where I found the link. Clearly, it's not working the same for everyone.

Thank you.  Sadly I still don't see the activation banner.  I am also Internet only customer.

Hi there, @Jason_r21 Thank you so much for your time today. I'm truly sorry for the inconvenience this is causing you. I understand how frustrating this is for you, and definitely not the experience we want any of our customers to have. Have you recently tried the Xfinity Assistant? We do have customers letting us know that some are now able to redeem the Peacock offer. We also had some questions relay to us that they found the activation link by logging into Xfinity and going to TV and Streaming.-Richard 

Diamond, gig speed on 2 accounts, and this. So now, 2 years is looking more like 23 months, just make sure you pay your bill on time,

The funniest thing is below - from their email

Your gig-speed internet from Xfinity now includes Peacock Premium at no extra cost for two years through June 25, 2025. No action is required, so stream away..

@OldTVGuide​ to sign into Peacock? you use whatever email you used to set up your account with them.

@garfeeld1​ yep. no way to manage it on xfinity. so this "gift" is so far really useless... I don't want to waste even more time to watch Peacock with ads... 

@user_asdfgf45645​   

If Peacock says you have Premium billed through Xfinity, then that means Peacock will not bill you directly. And if Xfinity says you don't have Peacock, then Xfinity isn't charging you either. So where are you seeing a $59 charge?

@Calturtle13​ Seems like a super easy fix for all but yet here we are almost a FULL MONTH later with no resolution. How is this acceptable to them?

Hello again @TonyP1, and we are still help to assist you. When you are ready, please send us a direct message to look into the redemption issue with you. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

It's really funny that Xfinity is reaching out to "help" you.  I've been direct messaging them since July 16th, and all they ever tell me is that they are aware of the problem and are working to fix it.  I am both a gig-speed customer and a Diamond rewards member.  I like the idea of a redemption code and suggested it to them as well.  How can anyone in support find this situation the least bit acceptable?

@XfinityEricB​ How do we upgrade to the premium plus(no ads) plan? It says on Peacock that everything is handled here now.

Thank you for the question, @garfeeld1. This page has the FAQs for the Peacock Premium change. If you slide to almost the bottom it addresses Peacock Premium Plus. There is no way to upgrade to Premium Plus if you have Peacock Premium through Xfinity at this time. If you’d like to keep Peacock Premium Plus, you can redeem a limited time offer from Peacock to continue watching.