Peacock Subscription Activations

@Tardo317​ 

I myself (and others) have previously posted the above information regarding the current non-availability of Peacock Premium Plus to Comcast subscribers who have redeemed the 24-month free Peacock Premium feature and linked their accounts.  That is the situation at present while Comcast works to resolve the glitches that have plagued the Comcast/Peacock subscription changeover that took effect on June 26.  Their stated first priority has been to correct the system errors that have prevented users from activating the free Peacock Premium service.  Once that problem has been addressed, I have been informed by a well-placed Comcast source that they fully intend to provide a mechanism for upgrading to the ad-free tier (at a monthly charge of $5.00).  ETA:  Note that the ad-free Premium Plus upgrade will increase to $6 as of August 17 for existing customers.

In future, Comcast subscribers will have the option in the Peacock app through the X1 user interface to upgrade to or downgrade from the ad-free tier.  I have been told that you will also find the option in your on-line Comcast account or by phone/chat with a CSR, similar to the procedure in place for most other account changes.  I have no information regarding a time frame for this to be implemented but it should be forthcoming in the near future once the (embarrassingly) unforeseen technology wrinkles have been ironed out.

@Tardo317

We appreciate your feedback.  If you need any additional assistance with managing your subscriptions please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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@chi_guy501​ Thank you for the update.  So much has been written about the Peacock situation that it has been impossible to keep up with all of the posts.

@chi_guy501​ Hi, could you please ask your well placed and informed comcast source why I have an active peacock premium subscription in my xfinity account, but peacock doesn't know anything about it?! I use the same email address for both accounts and I still have no active peacock subscription!! Still! It's been what? 3 weeks now? Thank you in advance!

The answer is that the system has been hit by the aforementioned unforeseen glitches and they are working on overcoming the issues to enable the free Peacock Premium service to all Comcast subscribers who are eligible for the 24-month benefit.  I think we are all in total agreement that (1) it should not be taking this long and (2) the lack of adequate preparedness for the changeover is lamentable.

So, to repeat, there is no forecast for a timetable (some of us, such as myself, have already been able to activate the benefit while others are stuck in limbo), but the issue IS being worked on and WILL eventually be resolved. 

IMHO, it would be helpful if Comcast decided to offer us some recompense for this SNAFU once it is untangled.  I should think that a free upgrade to Peacock Premium Plus for at least the first 12 months would go a long way toward placating some of the rightful customer dissatisfaction. 

@user_2011be​ 

That is one way to deal with the current situation.  Just make sure that the Support CSR agrees to give you a credit on your Xfinity account to compensate you for the Peacock sub (ask for a $10 credit).  I made that arrangement for another Comcast subscriber's account that I manage.

@user_2011be​ I really think that is what Xfinity is hoping for, for us to just give up and pay more per month. Not happening in my household, in fact, after this debacle, Im cancelling my service

@user_201be can you please try to activate it again now? We believe we've fixed the issue preventing some customers from activating the offer.

Definitely NOT fixed

@XfinityJoshuaG​ See above

@mao82​ 

I have to wonder whether, in this case, that cancellation was due to the system preparing your Peacock account for the changeover to Xfinity billing in order to enable the 24-month free service.  We do know that the email instructions from Xfinity (as shown below) say that any active Peacock account must be cancelled first before the free service can be initiated.

You should try once again to follow the link to activate the free service and verify whether it will now execute properly.

@user_783eb0​ I just got the same email with the same results! Progress!?

@user_783eb0​ Same here. It's like they almost know how to do stuff.

@TinCanFury​ 

As @XfinityJessie has advised above, "regardless of account status, Xfinity Rewards customers may need agent assistance. You can chat with an agent while in Xfinity Assistant."

Or you can wait for the system to be corrected for your particular account situation.  It's not ideal, but better than wasting a lot of time trying to make a broken link work for you.

@chi_guy501​ I chatted with an agent and they told me the ONLY way for a Platinum/Diamond Rewards member to get free Peacock is if you are also a Gigabit subscriber.  I asked them where it stated that and they just talked in circles directing me to the main document.

Yeah, I got that same thing. Told the guy he didn't know what he was talking about and he apologized (after looking into it?) and said he was elevating the issue. How they don't tell their customer reps about this issue, I have no idea. But every time there is a widespread issue, the reps have no clue.

Hello and thank you for taking the time to reach out here on the Xfinity Forums! Have you tried clearing your cache and cookies and retrying it since you reached out? 

@user_8f2334​ You could call in 10 times and I'm convinced you'd get 10 different answers (after waiting an hour on hold, of course). Customer Support has no idea what's going on (and it seems no one else does at Xfinity, either).

Thank you for reaching out to us @user_7dc885! You mentioned being a loyal customer with us for over 20 years, just to clarify are you having issues redeeming the Peacock Premium reward for Diamond and Platinum customers?

For Diamond and Platinum Xfinity Rewards customers please sign in to your account on the Xfinity Rewards website to take advantage of this offer.

You’ll then receive an email with instructions on how to activate your offer. It may take a few hours to receive the email.

Good afternoon, @Anxst and thread. I apologize that the Peacock banner has not been showing when you have tried. I completely understand this has been frustrating to go through and am glad to help in any way that I can. Are you trying to redeem Peacock through NOW TV or by having Gigabit service? Did you have a previously linked Peacock account or are you signing up for your first time?