Peacock Subscription Activations

@bearded_viking_33​ I am diamond level and was able to activate.  I do not have gigabit service.

@pippinthecat​ and it's working? you can actually watch things?

@pippinthecat​ Thank you!  Since I was told that the only way to get the reward was with Gigabit service (by the Xfinity Chat Agent), I was wondering if the conditions for the reward were just very unclear.

@gigabit_user​ Yes, I can watch things.  My banner showed up last Friday.  

@bearded_viking_33 You're welcome!

@bearded_viking_33​ 

I am a Diamond Rewards member and also have the Gigabit HSI service.  I finally redeemed the Diamond Reward last week (after first clearing cookies and cache from my Firefox browser), and now my pre-existing PeacockTV account shows "Billed by Xfinity" as illustrated below.  Note, however, as others have pointed out, that for the time being at least there is no mechanism for upgrading to Peacock Premium Plus (despite the "Manage on Xfinity" hyperlink shown on the PeacockTV account page).  I would hope that this latter wrinkle will eventually be ironed out so that both X1 and non-X1 Comcast Cable subscribers will have the option of adding the ad-free tier to the free Peacock Premium service.

@user_d653b7​ wonder whether we'll actually get 2 years, since it's almost a month in and it's not working.

@Derekpc​   

Great details...thanks! But I wish it was that simple. I have tried Edge, with all history/cookies/cache cleared, and also in Private mode. Then I downloaded Chrome and used it for the first time ever to access the Xfinity Account page and Assistant page. Still no banner no matter what. (I'm a Gig customer, not in Rewards, and have never received an email about activation.)

@user_783eb0​ Sorry to hear that.  I suppose it could jsut have been lucky timing for me, though 5 days for the activation banner to show up is definitely unreasonable.

@Derekpc​   

If you think 5 days is unreasonable, how do you feel about my 18 days (and still counting)? Remember that this is a family site if you decide to answer that! Lol

@Derekpc​ 

The issue nonetheless remains that there appears to be no way now for us to upgrade our subscription to the ad-free Peacock Premium Plus tier.  I had a long email exchange with Peacock Support and was told in no uncertain terms that I can not upgrade on the Peacock account side so long as my service is managed ("billed") by Xfinity.  And at this point in time I have no mechanism in my Comcast Cable account to select a higher tier. 

This needs to be rectified as the current situation is not only inconvenient and impractical but also counterproductive for parents NBCUniversal and Comcast Corporation.  Both X1 and non-X1 customers (I fall in the latter category) who have no tolerance for commercial advertising need the ability to pay the $5 upgrade delta in order to derive any value from the 24-month free "reward" feature.

If an Xfinity CSR is monitoring this thread, I would be highly appreciative if we could get an authoritative answer as to what is being done or is envisioned to restore the upgrade capability for us.

Hello @chi_guy501. At this time the add free upgrade option is not available if you subscribe to the no cost option through us. This is currently the way the option is set up, and you would have to cancel the subscription that is at no cost to get the Plus teir of Peacock. We do appreciate your feedback though at anytime, and please feel free to provide it here https://collect.iperceptions.com/?lID=1&rn=123531&pID=1&hs1=102214&hs2=91787&siteID=1&referrer=Link&sdfc=03b756c0-123531-0dcbb1db-cd59-44d5-8c25-4e78d3da0dac&source=91787&destination=commentcard&width=680&height=750&AspxAutoDetectCookieSupport=1, so we can have it reviewed. Any and all feedback is appreciated from our customers at any time. 

Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I appreciate you doing everything you can on your end to help find a solution to this problem, @user_45613f. The new update has the same Xfintiy assistant path, however; there is no banner. Are you able to click on the activate now button at all?

There is no banner or button. I’ve looked everywhere. Besides, as a gig speed customer, it was supposed to continue automatically.

For gig customer No action is required if you’ve previously linked your Peacock account with your X1 or Flex service.

• Otherwise, you’ll need to sign in to xfinity.com/chat to activate Peacock

Well clearly this isn't the case, if you've bothered to read the 18 pages of complaints in this one thread. I'm a gig customer with X1, got the email saying I'd get two free years of Peacock Premium, and...nada. Have both done the chat and spoken on the phone to CSRs, none of whom seem to be aware of the actual issue. This is a problem with Peacock and Xfinity not being able to coordinate the accounts of their mutual customers, since so many of us don't yet see a way to activate the offer.

@XfinityOrlandoM​  Gigabit user hear. When you go to the xfinity.com/chat and sign in, there is NO activation banner. Only a bot providing a menu. Have spoken directly to Peacock and they say it is an xfinity problem, have spoken to chat who instructed to go to the xfinity.com/account page (which I had already done multiple times). Of course that didn't work either as no activation banner there. Chatted on phone with agent for 34 minutes and went through every single thing mentioned in every forum,  so it was not new to me, but was new apparently to the agent. He "escalated" it to a ticket given to the "advanced repair team" who were supposed to call within one hour, but so far no call.  The problem is customers are paying (by virtue of being a gigabit users) for this service and it has not been provided for close to 3 weeks now. We even tried to sign up for the cheap 2.99/mo for one year but that doesn't work as it says we already have an account.  This is beyond preposterous and XFINITY is not being straight up with its customers or apparently its front line staff

@hellmutt​ Same situation with me. It won't let me claim the reward. Says it's not available to me. Ticket created, but no feedback from customer support at all.

@hellmutt Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

@user_45613f We appreciate these details and would love to review this further. Please send a Direct Message with your full name and address to“Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Sent a direct message as requested.  Not at all hopeful this will resolve anything.

We are sorry for the frustrating experience @user_783eb0, and would be happy to look further into your Peacock Subscription issues. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@user_85dc3e thank you for taking the time to reach out to us here on our Xfinity Forums! This has been a known issue that our team has been working to resolve. Have you recently tried visiting xfinity.com/assistant to see if the banner is there now?

@user_fd0412​ Welcome to the club!  Probably a few million of us.