Peacock Subscription Activations

@user_toxzos​ and then it's not even ad-free or there's any chance/way to pay for it to be ad-free! Pathetic!

yup. at least you have that problem though so it sounds like you got the promotion.. i can’t get that far. 

@gigabit_user We do not have an option to remove your free subscription option on our end as it is attached to the life of the promotion/your rewards' status however you may try reaching out to Peacock support for help in either upgrading your subscription or removing you from the offer on their end if you have not already done so.

@user_toxzos​

I don't know why gettin g Peacock is so complicated. I signed up for Walmart+ that includes Paramount. I immediately had a link to do the setup. It took a couple of minutes, no fuss, no mess. Xfinity can't seem to get the message. I found out I was eligible for Peacock only because I had an SMS chat with support to get rid of a phone number. I was told I only had to sign into Peacock using my xFinity user ID and pw. Naturally that did not work. Not on the xFinity Flex 4K, Roku, Android or Apple TV. That Flex 4K was free forever as well. I returned it since it did not have some of the streaming apps I use the most and no way to add them. Finally after many months I got a magic email telling me to look at my xFinity app on my iPhone for an "Activate Now" message. I looked as directed and there was a small box with tiny blue "activate now" on which I clicked and in a couple of minutes I had Peacock. The process is very similar to the Walmart+ process for Paramount. Why can't xFinity just routinely put this link on for everyone who is eligible?

@BroadRun​ wow you are so lucky that you got that link. i don’t think i’ll ever get it. you’d think they could send that out to everyone in the promotion after 6 months haha but nope! not possible. people have to beg and plead and get left in the dark.  i’ve gotten promotions for verizon and plenty of other companies that have never been this poorly handled. even the first peacock promotion from xfinity was no problem.

I understand like a few weeks of issues maybe even 2 months at the absolute worst. but half a year? that is blatant neglect and disrespect. you don’t care about me or anyone in my position. 

At this point this has become a cruel joke From Xfinity on its most loyal customers…

I would be curious to see how many of us that are not being given the ability to activate "Peacock Premium" from Xfinity are non cable box subscribers ie. streaming only. I never had a problem activating a product that was included in my Xfinity subscription before like Netflix or Max. The first time that I have had a problem is when I turned in my cable box(DVR) and went to the gig internet only plan. After following this thread I now believe it is being purposely delayed and not a technical issue because once subscribers finally get the "email" and "activation banner" after many months it works as advertised.

i am non-cable box. internet only. you are probably onto something.

i would have subscribed to peacock if they never offered promotion. now i feel so disrespected that I will never get it. I will also leave xfinity when new providers establish themselves in my area, solely because of this issue and the lack of respect for customers.   

it’s sad because despite the bad wrap comcast gets, i’ve had a pretty get experience with them the past 3 or 4 years aside from this. But this peacock promo experience is so bad that it trumps the solid service i’ve gotten up to that point. 

Hello, @user_v9mql6 

Could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@user_toxzos 

Thank you for your message and for posting your feedback. It looks like you are logged into Xfinity My Account, but in order to see the Peacock activation "banner" you’ll need to sign in to xfinity.com/chat to activate Peacock. Let us know if you see the banner while on that page.

@XfinityJessie In your instructions you say that the banner will be available from the homepage or the chat. That image was to show the homepage. When I go to the chat link you posted, there is no banner. First it makes me type something, then when I type and enter, it shows me a standard response with no banner. 

Hi there, @user_toxzos Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to redeem the Peacock offer. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

@XfinityRichard​ I have done this already it did nothing. You guys gave some tips, none of it made the banner show up, and then you opened an executive care ticket, and I never heard from them or you. 

Thank you, @user_toxzos thank you for your reply back. I appreciate you trying all the troubleshooting steps. I'm very sorry you did not hear back from the executive care team, I would like to check into that ticket if you would like to provide your information so that I can assist you further, I would greatly appreciate it.-Richard

On smart phone Try opening the Xfinity app and in the upper right hand corner should be the chat box. Click on it. Hopefully you should then see the offer to activate. Everywhere else I looked and despite all the official guides this was how I was able to get it. I just have the 1000gigbyte internet with the peacock offer. Hope this helps

@user_ji9hqq​ If only.  Didn't work for me

@user_toxzos​ here's the good news.  You're not missing anything.  Peacock is basically unusable.  It buffers and stutters every 10 seconds.  I got on other forums and just found other people that have tried everything.  So I finally contacted Peacock and told them to close my account and reimburse the unused portion.  Next step... drop Xfinity!

@user_toxzos​ So true

i tell them the same day after day

4 months waiting for what should be a simple promo code

Yodsy they blamed the whole thing on Peacock 

@user_toxzos​ same exact experience! 

Hello, since the end of June 2023 we have also made repeated attempts through the Xfinity Assistant, Xfinity Rewards, and Xfinity Customer Service to activate Peacock Premium. We have never received an activation banner via rewards nor do we see one when we access the chat assistant. We are Diamond level rewards and subscribe to the requisite Internet speed to meet the criteria for free Peacock Premium. I tried again today  (over two hours on the phone) 11/13/2023 and was told an engineer would get back with me within the next 48 hours. I have heard this before and no one contacted me.  Every time I call in, we go through the same unsuccessful steps followed by broken promises for follow-through and escalation. We pay so much for these services and are entitled to the Peacock service as promised. At the very least our bill should be credited until we can access Peakcock Premium as promised.  

@user_x6t0h9​ It’s fraud really. It’s in our best interest to forget peacock exists. They aren’t going to help. Xfinity has made that clear. So any more effort or time spent on our end is really just pointless waste of time. We really don’t need to spend 10 more hours with random “customer service” reps telling us to check chat for a banner lol.

@untkay​ i’m just gonna forget about it and leave xfinity when I can. solely due to this. it’s not worth thinking about anymore. they are honestly messing with us. running us around in circles.

>> i’m just gonna forget about it and leave xfinity when I can. solely due to this.

But there are so many more good reasons to leave Xfinity!  Their internet service is as bad as their customer service.

@XfinityKei​ we have already done this with you people and NOTHING HAPPENS

@XfinityKei​ ok I messaged you..I dare you to activate my free Peacock Premium account. I will give you $50 if you do it

wow . nothing for me . 

@user_7b3537​ who gave you the code?

Amazing user_7b3537!

Thank you so much for the confirmation! Super excited we finally got everything sorted out. You can always count us for first-class support! 

Heading into the sixth month and still continuously in touch with Comcast weekly trying to get Peacock Diamond level reward...for our family, it would be impossible to use the expression "first-class support" ! Friendly, yes. Worthless, yes. Disappointed, yes ! "Count on" support, NO !

@user_7b3537​ did they give you your full 24 months or is the “lost” promotion time on you?

What did they tell you?

im still waiting after receiving Activation email

thanks

It's important to us that you're able to enjoy your shows, @taylorjm28. We can help! Are you receiving an error message when trying to access Peacock? 

Spent 5 hours on this still no service and getting sas on credits.