Retired Employee
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5.9K Messages
Peacock Subscription Activations
**UPDATE 07/18/2023**
We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription.
Please try again and thank you for your patience.
For additional information, please see our Peacock subscription changes and FAQs article.
DILandsman
Regular Visitor
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5 Messages
2 years ago
It says it can't link my account, that I might already have a Peacock account. I go to my main account to try to remove it. I can't even see what I have, because my account is delinquent. Even though it's on Autopay, and it was paid last week.
Nice way to treat your top tier customers!!!
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randman11
Visitor
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19 Messages
2 years ago
As of 07/24/2023 9:35 AM Pacific Time, this issue is NOT resolved. There is still no activation banner available. This has been tried on multiple browsers, computers, devices, and the Xfinity app.
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Gregg_1969
Contributor
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18 Messages
2 years ago
Still no activation banner at all. So not resolved.
(edited)
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user_2011be
Visitor
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2 Messages
2 years ago
Once you log in to Xfinity, go to the "TV & Streaming" tab. That was where I finally got the banner to pop up across the top of the screen. Good luck!
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stixbc
4 Messages
2 years ago
Still not seeing any activation banner, either through Xfinity assistant or "TV & Streaming" tab on the Xfinity website after logging in.
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user_692a24
Visitor
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8 Messages
2 years ago
This morning the activation banner appeared. As a previous user said it was on the TV and streaming tab of the xfinity account page. Using my up to date Samsung galaxy book I hit the activation link which takes you to Peacock and then you have to enter your email to activate the account. I did this, but the continue button underneath that entry then became inactive and nonfunctional. I repeated this process on my mobile and accomplished that with no problem on that device. Xfinity assistant (real person) had DM'd me after I contacted them per Xfinity employee advice on this forum yesterday. That individual had recommended clearing cookies/cache (I had done that some time ago) so I did not do that again. They also recommended deleting the app and reinstalling. I also did not do that and it worked fine. I then opened up the Peacock app on television (I was already signed in) and went to the account page. It no longer showed a choice of two paid for plans but showed Premium Peacock paid for Xfinity. My impression from this is that the activation banner is what is key and everything else is just a flail or it looks like that is making it work but really it was just synchronous with getting the activation banner.
Once you have the activation banner everything else seems to work without all the extra maneuvers (except for me activating on mobile rather than computer). How or when the activation banner gets rolled out I have no idea. All the xfinity employees have been super polite and I have no complaint with them. On the other hand Peacock blames Xfinity for this and Xfinity says Peacock handoff was bad. Global communication with customers about the problem remains limited and piecemeal. Someone up above is responsible for that.
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joshebrown2575
Visitor
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2 Messages
2 years ago
This morning I had another reward for free Peacock as a Premium Xfinity customer. I redeemed it and it said that it would take about ten minutes and then I could navigate to the Xfinity Assistant to find an activation banner for Peacock. Well, that never happened... No banner, yet again. Sad to see that it has been over a month and there has been no resolution for me and many others. It would be nice to see some true transparency regarding this.
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Gregg_1969
Contributor
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18 Messages
2 years ago
Nothing on the Tv & Streaming still no banner via the assistant. Tried both on 2 desktops, 1 laptop and the phone. Tried different browsers and still nothing. I have a ticket open, so at some point I will get notified it will work.
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taylorjm28
Contributor
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45 Messages
2 years ago
Still nothing for me. I have tried every "solution" that that Xfinity has said will work and NOTHING. Getting real tiring that they offer this and it does not even work. Still looking to move all my services away since they can not even handle a situation like this.
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user_339dd9
Visitor
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2 Messages
2 years ago
This is so funny. I’ve had to turn off notifications because of so many emails from people posting. $80 credit after hours upon hours and nothing done. Just have to laugh, be ok with being completely taken and move on with life. Who knows. Maybe I will watch less TV and read more. That would be great. Maybe one day I can drop this bill and save my $4k a year.
Maybe I will take that money and invest it or give it to charity. Maybe one day it will grow enough to give a scholarship to some worthy student who will go on to study engineering or computer programming. Maybe they will be the disruptor that we so desperately need to knock over this hugely bloated entertainment provider.
So, in the end this May be the best thing for us and the worst thing for them that has ever happened.
Cheers!
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user_1bf325
Visitor
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8 Messages
2 years ago
I think that we can all agree that this has been an absolute atrocious roll out of a "reward" that none us asked for. Comcast (I still don't know what Xfinity is) gave us this, then made it impossible to access. I have to Redeem a reward, then apply it to a 3rd party?? [Edited: "Language"] is that? When I go to the app on my X1, just make it work like every other channel!! Xfinity and NBC (Peacock) are the same company. Don't think otherwise.
Make it work. You can do it. Don't pretend like it's this over whelming obstacle. It worked before!!!!
(edited)
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gigabit_user
Contributor
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39 Messages
2 years ago
I mean not only that, but it was a lot of wasted time, effort and nerves to get information and until this was resolved. And on top of that, I had to pay for 2 weeks of "ad-free" and couldn't use it, because the Peacock subscription was cancelled before the ad-free subscription was over. So I paid for something that I could not use. I mean it's only 2.50, but there's no word of reimbursement or any other incentive for how this whole thing went down... I mean... I'm stunned.
And even though my Peacock Premium subscription was reinstated (or the offer finally applied), it's not really useable, because we cannot book the ad-free option anymore (so far or if ever again). And watching any paid service with ads is just... annoying.
(edited)
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user_4e9b3e
Visitor
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2 Messages
2 years ago
I have been trying to activate my Peacock Premium reward for over a week now, but no luck. I received the email to activate Peacock Premium, but when I access the Xfinity Assistant, there is no option to active anything. Getting very frustrated. I work in IT industry and these types of issue should be fixed within a couple of days and its been over a week since I got my activate email.
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user_c5d832
2 Messages
2 years ago
cant activate my free peacock plan through my xfinity plan
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cdb84
2 Messages
2 years ago
I received an offer for free Peacock Premium through Xfinity Rewards due to my Platinum status. I claimed the reward and received instructions to click "Activate Now" within Xfinity Assistant. When I clicked Xfinity Assistant, no "Activate Now" option showed up. I checked multiple times, and "Activate Now" is still not visibile. Additionally, I have submitted multiple help requests through Xfinity Assistant over the last week but have received no assistance nor update. What do I need to do to activate my Peacock Premium offer?
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