Contributor
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185 Messages
peacock reward - not so fast
I have only internet from Xfinity, but my rewards show that I can upgrade to Peacock Premium for free. I did that this morning on my Fire TV, only to find out that I was charged by Amazon. It turns out that you need a cable box to upgrade, in other words you need cable - just having internet will not give you access to Peacock Premium for free.
XfinityJoe
Official Employee
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471 Messages
1 year ago
@raptyrred we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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user_1aa017
Visitor
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5 Messages
1 year ago
LOL. Even if you have cable, you likely won't be able to access the free Peacock reward. Search this forum or Google and you will find hundreds of people who still haven't been able to access this free reward after claiming it. I claimed the reward on June 30, have called, chatted and DMed Xfinity regarding the issue, have had TWO tickets elevated with zero response. It's a joke.
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