Visitor
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1 Message
Peacock premium
I tried to log in to peacock premium that we didn’t kno we had but because we never used the att.net email we can’t log in it says our email is no longer active but it shows we are active with peacock but we can’t log in and every time i call no one is able to help me and they have been hanging up on me for the last couple of hours today that I’ve tried calling someone i don’t kno what to do at this point
XfinityJustinM
Official Employee
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74 Messages
19 days ago
Hello @user_kcc0iu ,
I am glad you are finally taking advantage of our peacock premium offering! There are a couple of things to keep in mind when trying to make use of this offering, namely that the subscription needs to be activated first. Before activating the subscription I would make sure that you have the correct email on file, this is beneficial for multiple reasons of course. I will place a link to an article below with instructions on how to update your preferred method of contacts with Xfinity. Once you have made sure things are up-to-date please follow the link to the article placed below with instructions to activate your peacock premium offer subscription.
Check out this article to update your email preferences: Update your Xfinity account contact information and preferences
Check out this article for steps to activate your peacock premium subscription: Activate Peacock Premium
Please let us know if these steps worked for you.
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