New Poster
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7 Messages
Peacock Premium Activation
At the end of June 2023 I took advantage of the free Peacock Premium offer since I am a Diamond Rewards Xfinity customer. I created an account on the Peacock website and supposedly activated my account. However when I open the Peacock app on my TV with my Peacock account it claims that it still needs to be activated. When I visit the Rewards page it shows that the Peacock Premium has been claimed, but only gives me an Exit button. How do I resolve this issue?
Accepted Solution
pwcprime
New Poster
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7 Messages
1 year ago
I was able to connect both TVs to Peacock Premium.
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user_7b3537
11 Messages
1 year ago
how was this resolved as i'm coming across the same. I've reached out to Xfinity via 800 number - no luck, I've used "Ask Xfinity" which routed me to Peacock Customer care which told me to activate via purchasing the plan (which i stated is included since i'm Diamond and X1 and sent screen shots.) Seems like an endless circle of no soltution
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user_53e99c
Visitor
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9 Messages
1 year ago
I have the same problem. I just purchased NOW Tv that comes with free peacock premium. I have never received an email to activate peacock premium and for some reason no one can tell me how to get it. Xfinity assistant is ridiculous and just keeps me in a loop to try all these things with no result. I am a diamond rewards member as well and am supposed to get free access that way, but it is not listed in my rewards PLEASE HELP
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user_6kbc1k
1 Message
1 year ago
I have the exact same problem please help
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Bealzer
Visitor
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1 Message
11 months ago
The email we received in October to activate gave instructions to launch the assistant then click on the activation link, but guess what. NO ACTIVATION LINK.
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user_01ev50
3 Messages
11 months ago
It would have been nice to have watched the Bills-Chargers game last night on Peacock Premium as my Diamond reward promised me last June. But after six months of being shuffled back and forth by Xfinity Assistant, Peacock customer service and your tech support who called it a “complex issue,” I still do not have my reward of Peacock Premium. Xfinity says it is activated and it shows as such in my bill. Peacock says Xfinity has never activated the subscription and it is up to Xfinity to do so. So I have a hollow reward and no one seems willing or able to connect my reward with Peacock. Pretty lousy service for a customer who has been with Comcast for over 30 years.
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user_2x86qq
1 Message
10 months ago
I am currently on the phone with Xfinity Support & they are telling me that there is nothing that they can do to help me. I asked for tier 2 support & they stated that this was not a thing. As an IT Security manager I find this very hard to believe. So here is my issue.
I processed the following actions & I am unable to access Peacock without a credential error.
Additionally I never received any notification via email that it was activated, although Xfinity Support has informed me that it shows that I have indeed activated & have the free promotion Peacock Premium on my account.
I then asked if we could do the coined turning if off & on again by removing the promotion & readding it to see if they would sync better the second time maybe. I was then told no because I would lose the promotion because they don't know how I got it, or were the promotion came from!! I advised multiple times that it was from xfinity.
Now to what I have already done:
Can someone please assist.
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ottumb
Visitor
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2 Messages
10 months ago
Same problem here, a 20+ year customer with some tech skills.
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user_53e99c
Visitor
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9 Messages
10 months ago
Good Luck - I waited for 6 weeks and tried all the things you have done. I finally gave up and cancelled my xfinity account and moved to google fiber for internet. I guess it was rocket science. I too activated my peacock premium, but it never was truly activated. I was supposed to get it with my rewards and it was also available with the streaming service for now TV. Neither one would allow me to watch peacock for free. After cancelling I added peacock premium for $1.99 on a promotion. I was a 15 year customer
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user_thtjr1
2 Messages
9 months ago
I have the same problem share
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dobsonion
New Poster
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6 Messages
9 months ago
I MUST UPDATE.
Background:
* "Diamond" Rewards due to 29 year customer!
* Been trying since July 2023 to get my Peacock Premium (PP) reward
* Have spend dozens of hours by now, like MANY other people
* Phone support folks (nice folks from the Indian subcontinent, but not well trained) confirm that they knew about the problem
* US support person knew about the problem and spit out a few things I needed to do but were unsuccessful
Which brings us up to yesterday:
* Spent 1.5 hrs on my own trying to activate PP (delayed by being forced to change my Xf PW, and then could not confirm due to recovery emails and phone numbers being used by my personal secondary account).
* After a half hour of frustrating attempts with auto AI chat, I got a live person.
* She did know her stuff, and led me through troubleshooting for 2 hours - running from PC to home theater to phone and back and forth
* After failure, she said a technician would come to my house Monday between 10am and Noon (GREAT!!)
* Sunday (today), Xf's automated call tells me my problem is fixed. Then asks if I want to keep or cancel the technician. Since I cannot test at that moment, I hang up.
* Tried PP and still no joy. Just Peacock no Premium. Tried activating, rebooting, signing out, back in. Nada.
* Hopefully the technician will still arrive tomorrow.
It is obvious that Xf is not reading this forum! So even though you are reading this, go elsewhere for help.
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dobsonion
New Poster
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6 Messages
9 months ago
IT IS FIXED, I FINALLY HAVE Peacock Premium after months of trying.
Eric, an Xfinity technician, came to the house today. We tried a bunch of things, to no avail. Then he read that the Peacock.com login could be (and usually is) different from the xfinity.com login. So I went back to my original Peacock.com login (from BEFORE the xfinity rewards offer was made to us Diamonds last summer) and "Forgot My Password." Changed to new password. Now I have Peacock Premium. The email I had used on the Peacock.com account is my personal, secondary "@comcast.net" address and NOT the primary "@comcast.net" that is used to access my xfinity account.
I hope this helps folks trapped in the circle.
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