Peacock Premium Activation

Greetings, @user_6kbc1k! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock Premium service, but you have definitely come to the right place for assistance.

I have encountered a few different situations with activating the Peacock Premium Reward, and the solution can vary, depending on the circumstances.

If you never received or redeemed the reward, despite being eligible as a Platinum or Diamond level Xfinity Rewards member, we can submit a ticket to have it reissued for you.

If you did redeem the reward, but haven't been able to activate it through the steps outlined on our website (https://www.xfinity.com/support/articles/peacock-subscription-faqs), then we may need to take a closer look at your account.

If you are still having issues, please create a new post and let us know where you are in the process, and what steps you have taken in order to get this resolved. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

I, too, have access to Peacock, am a Diamond member but am unable to watch/activate Peacock Premium and spent over an hour yesterday trying with two different associates to activate Peacock Premium. Please provide me with assistance. Date: 10/21/2023.

@user_vek9yj Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the frustration. Just to confirm, have you already tried logging into directly to the Peacock website using your primary Xfinity username and password? (Make sure it isn't the third party email associated with your account.) Once you attempt that, if you are able to log in and receive an error try clicking on the Peacock icon located in the top right corner. Once you are on the account page let me know if it says billed by Xfinity. One of the other occurrences I have run into it is that if you were logging into Peacock with a different email in the past, the offer may be tied to that email. Let me know if any of these things work. 

I am in the same situation.  Diamond member and shows reward has been claimed.  I have never received an email to activate.  Xfinity Assistant just goes around in a loop and is useless.  It is very frustrating.

What is the solution?  No one at the store can help.  Call and when I finally get through to a live person they are not helpful either.

I am in this same death spiral.  Xfinity Rewards tells me to either wait for my activation email, or go to the Assistant and click on the banner called "Activate Peacock".  Can someone please help us?

@Bealzer Thank you for your comment in the Peacock activation thread. Are you able to try these steps:

• Visit Activate Peacock and sign in with your Xfinity ID and password.  
• Select the Activate Peacock button. You should be directed to peacocktv.com.
• Enter an email address and password for your Peacock account.  

@XfinityJanelle​ This does not work.  Elsewhere on this board i posted my own difficulties with redeeming this reward.  The redemption system is broken and no one I've spoken to can or has done anything.  I find it absurd that we are constantly being forced to try and use a broken redemption system that Xfinity knows has been a long time problem and funneled back through chat, customer service, and troubleshooting, rather than being given a promo code or having it activated on our service by someone with the authority to do so once we've alerted your agents of the issue.  The problem for everyone is not being ineligable for the reward, its that your system is broken.  A simple solution would be generating a promo code to enter upon signing up for Peacock Premium that would allow us to use the service which we are owed free of charge.  Completely unacceptable and yet another reason why Comcast/Xfinity constantly ranks as one of the worst companies for consumers.   

@user_01ev50 I'm sorry to hear you missed the game and have ongong issues with your Peacock activation. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinityKei​ I have called. I have messaged. I have used X (Twitter).  I have had two tickets created. Peacock says Xfinity has not activated my account. Yet my Xfinity bill includes the reward as giving me access to Peacock Premium. Somewhere Xfinity dropped the ball and apparently is incapable of fixing this. Your reward program is worthless. 

@user_01ev50 Please send us a direct message, we will be happy to help you. Thanks! 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

We can help, @user_2x86qq! Are you redeeming a Peacock reward as a Gigabit or Gigabit Plus speed service, are Diamond or Platinum Xfinity Rewards member, or a NOW TV customer?

Hello @user_53e99c, thank you for taking the time to reach out on social media. We're sorry to hear you've left Xfinity. We would be happy to check into this further and help in any way you can if you change your mind. If so, please feel free to reach out. 

@user_thtjr1 We would be happy to look into this for you, Please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

Thank you so much for sharing the information with us regarding the email, @pwcprime! That is great information, and super helpful for others to refer back to attempt a different email address aside from the Xfinity Username. Please don't hesitate to reach out in the future if you need anything, we are happy to help!