Visitor
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3 Messages
Peacock Platinum Reward unavailable
I'm an Xfinity Platinum Rewards customer and qualify for the Peacock Premium reward. However, the available rewards for my account don’t include it. It was there previously, but my attempt to redeem it was unsuccessful. Will an Xfinity employee please help? Thanks.
XfinityEricB
Official Employee
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1.5K Messages
1 year ago
Hello @tonkybo, and thank you for reaching out to us here for help with getting your Peacock subscription working for you. We can certainly assist you with getting this done.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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tonkybo
Visitor
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3 Messages
1 year ago
Xfinity's failure to resolve all issues with specific Xfinity Rewards customers not being able to redeem the reward for 12 months of Peacock Premium for free is inexcusable.
I followed XfinityEricB's instructions on August 21 and sent my name, service address, and account number to Xfinity Support. That was four days ago, and I have not received a response. Will Xfinity make this right? I'm hopeful but growing impatient.
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