Visitor
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6 Messages
Peacock issues
I have always been able to access Peacock. Recently I find i can watch some programs but not Yellowstone. I have had multiple calls with xfinity and activations etc. Still does not work. I was told to contact Peacock because this IS included in my plan. As usual I have spent hours on the phone. So spent more time with Peacock. They say I do not have an account with the email I see in the account. Something they sent me says something about a trial through xfinity may have expired, but no one at xfinity mentioned that. One more difficulty with my ongoing issues with xfinity. It never ends. Please advise.
XfinityJanelle
Official Employee
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1.8K Messages
8 months ago
Hey @user_b573f8 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Peacock. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Tek
Problem Solver
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920 Messages
8 months ago
This should help :
https://www.xfinity.com/support/articles/peacock-premium-offers
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