2 Messages

Sun, Jul 18, 2021 8:17 PM

Peacock black screen with 3 dots

I log into Peacock and it looks like all is going through but, I end up with just a black screen.

I have a cable box.  My TV is not a Smart TV.  Does that have anything to do with it?  If not, how do I fix?

Thanks for help!


Official Employee


257 Messages

2 m ago

HI, @user_511aec. Thanks for reaching out about your Peacock issues. We can defintly help with a solution so you can enjoy Peacock! You are saying you are launching it from the X1 box and it won't load? Can you tell me the model you have?(sticker) . Are you able to use the Peacock app on other devices? You do not need a smart TV as the app can work from the X1 box. 



2 Messages


There are several numbers on the sticker.

Could the model number be XG2v2-S?

Yes, Peacock works on my IPhone.

Thanks for your help!

Official Employee


199 Messages

Thank you. Let's get your account pulled up so we can take a deeper look into what may be causing this. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   


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 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

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