U
user_511aec
1st Topic

Visitor

 • 

2 Messages

Sun, Jul 18, 2021 8:17 PM

Peacock black screen with 3 dots

I log into Peacock and it looks like all is going through but, I end up with just a black screen.

I have a cable box.  My TV is not a Smart TV.  Does that have anything to do with it?  If not, how do I fix?

Thanks for help!

Question

 • 

Updated 

2 m ago

350

1

0

Responses

XfinityEthan

Official Employee

 • 

257 Messages

2 m ago

HI, @user_511aec. Thanks for reaching out about your Peacock issues. We can defintly help with a solution so you can enjoy Peacock! You are saying you are launching it from the X1 box and it won't load? Can you tell me the model you have?(sticker) . Are you able to use the Peacock app on other devices? You do not need a smart TV as the app can work from the X1 box. 

2

0

user_511aec

Visitor

 • 

2 Messages

@ComcastEthan 

There are several numbers on the sticker.

Could the model number be XG2v2-S?

Yes, Peacock works on my IPhone.

Thanks for your help!

Like

Reply

2 m ago

0

XfinityAaron

Official Employee

 • 

199 Messages

Thank you. Let's get your account pulled up so we can take a deeper look into what may be causing this. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the "Peer to peer chat" icon (upper right corner of this page) 

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 m ago

0

New to the Community?

Start Here